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Seasonal Customer Service Representative

Pharmapacks.com Islandia ,NY
  • Posted: 29 days ago
  • Temporary
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

 

Pharmapacks, a health and beauty e-retailer is looking to add customer service personnel to our thriving company located in Islandia, NY. We were recently named the 5th fastest growing company in New York by Crain's as well as many other prestigious recognitions & awards throughout this year. We'd like someone who genuinely believes that customers deserve the best service possible. Must have a passion for helping people, resolve any issues and improve the customer's experience.

 

Responsibilities include (but are not limited to):

  • Taking phone orders, processing payments

  • Answer customers emails/inquiries

  • Help customers identify and resolve any issues with their order

  • Coordinate with warehouse staff, and other internal or external departments (shipping carriers, marketplaces) to ensure any issues are resolved.

  • Utilize computer technology to manage high call volumes & incoming chats

  • Delegating tasks

  • Helping with training

  • Handling complaints

  • Reporting to senior management personnel when required

  • Taking calls that require supervisor's assistance

 

Requirements

  • Some College

  • Strong written and verbal communication skills

  • Excellent team player

  • Greet customers warmly and manage difficult situations

  • Respond promptly to customer needs

  • Must possess the ability to maintain a friendly, professional and confident phone presence

  • Focuses on solving conflict, not blaming; maintains confidentiality; listens to customers without interrupting

  • Must be able to work in a team as well as independently

  • Must be fast and competent with basic computer systems

  • We are looking for a Seasonal full-time candidates for all shifts

    • Day Time, Evening Shifts and Weekends

 

Minimum Qualifications

  • High School Diploma

Company Description
Pharmapacks, is a leading e-commerce company with a proprietary tech platform that empowers Brands with a complete and cost-effective logistics, fulfillment, marketing and sales solution. Pharmapacks sells both direct-to-consumer on Pharmapacks.com and through its partner websites, including Amazon, Walmart.com, eBay amongst others. Pharmapacks serves as a “launch pad” for emerging brands by giving a select amount of lesser-known brands access to the Pharmapacks e-commerce platform and consumer base. This enables brands to focus on product research and development, while Pharmapacks strategically sets competitive price points and builds a connection between the consumer and the brand.

Pharmapacks.com

Why Work Here?

Great benefits, and room for growth!

Pharmapacks, is a leading e-commerce company with a proprietary tech platform that empowers Brands with a complete and cost-effective logistics, fulfillment, marketing and sales solution. Pharmapacks sells both direct-to-consumer on Pharmapacks.com and through its partner websites, including Amazon, Walmart.com, eBay amongst others. Pharmapacks serves as a “launch pad” for emerging brands by giving a select amount of lesser-known brands access to the Pharmapacks e-commerce platform and consumer base. This enables brands to focus on product research and development, while Pharmapacks strategically sets competitive price points and builds a connection between the consumer and the brand.

Address

Islandia, NY
USA

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