We are looking for call center reps to join our growing team in Lincoln, RI! Anyone with call center experience handling over 60-75 calls a day is encouraged to apply!
The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to the online program, Prescription Management, Online Photo, In-store Photo and refill reminder services. This position also supports programs to increase revenue, generate sales and conserve existing assets. Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holidays.
Respond and research requests from customers via telephone and e-mail. Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history. Provide assistance with web site navigation and placing web orders. Provide company and product information. Follow defined policies and procedures to provide a consistent level of excellent customer service. Make outbound calls to patients regarding maintenance medications. Follow up with local pharmacy store for patient to ensure script is ready as promised when necessary. Execute specialty programs such as surveys, promotional sales, and store follow up calls.
You must have previous call center experience to be considered for this role
Workers will be assigned to work Tuesday - Saturday or Sunday to Thursday.
Scheduled hours are 8 hours shifts with start time between the hours of 10am and 2:30pm.
Temp to Perm
Please submit a resume with a current phone number as we will be doing phone screenings in the next few days for qualified candidates.