PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 1,700 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.
We’re looking for a Pharmacist in Charge/Customer Success to join our PharmScript team within our Customer Success department. In this dual role, you serve as a Pharmacist in Charge and will be responsible for the practice of pharmacy and provide supervision and control. You’ll also serve as the Customer Success liaison between long-term care facilities and our internal pharmacy departments by actively managing customer relationships and ensuring that customer feedback is received and acted upon.
The ideal candidate will be organized, detail-oriented and have established management experience. They will be required to consistently ensure that the appropriate drug product reaches the customer safely. They will enjoy troubleshooting and resolving problems and is dedicated to helping customers. For you, no task feels too small and no challenge impossible.
Always a team player, you’re eager to support your colleagues by sharing knowledge and leadership to support the overall goals of the pharmacy and needs of customers.
•Actively manage customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction with pharmacy services
•Collaborate with the implementation team to onboard new PharmScript customers
•Visit assigned facilities in person at least once a month
•Assist partner facilities with a range of activities including routine pharmacy inventory and audits, establishing pharmacy policy and procedures, prepare for annual state
•Surveys, and ensure regulatory compliance and conformance to all applicable state and federal laws
•Review and audit charts for proper documentation, conducted medication cart, treatment cart, and med room audits
•Educate facility staff on pharmacy cost management and advise on preferred medication covered by Medicaid and Medicare Part D
•Promote guidelines for medical necessity and high cost and dangerous medications for residents
•Educate licensed staff on company policy, procedure and protocol through in-servicing
•Conduct med pass observations, MAR to cart and MAR to chart audits with licensed nurses
•In-service, inspect, replenish, troubleshoot and audit the automated dispensing/off-site inventory located inside the facility.
•Monitor and maintain an impactful cost containment program within areas of focus
•Arrange presentations and represent services the company provides for current and prospective customers.
•Participate in the monitoring and maintaining of an impactful cost containment program within areas of focus
•Educate administrators, DONs and LTC facility staff on pharmacy cost management
•Promote guidelines for medical necessity and high cost/dangerous medications for residents
Pharmacist in Charge:
•Notifies the regional pharmacy manager of potential violations of any statute, rule or court order existing within the pharmacy
•Monitors industry, regulatory and compliance industry, regulatory and compliance developments (e.g., state Board of Pharmacy, DEA, FDA, etc.) for pending regulatory changes and partner with Division Compliance Officer and pharmacy management to address them
•Works with regional pharmacy manager to integrate quality assurance programs for pharmacy services designed to monitor and evaluate the quality and appropriateness of patient care, pursue opportunities to improve patient care, and resolve identified problems. QA programs should be designed to prevent and detect drug diversion.
•Attests to the Board in a timely manner those persons who have met the training requirements necessary for registration with the Board
•Works with regional pharmacy manager to implement policies and procedures for the procurement, storage, security and disposition of drugs and devices
•Assures that all pharmacists and interns employed at the pharmacy are currently licensed and that all pharmacy technicians employed are currently registered with the board (where state law requires)
•Makes or files any reports required by state or federal laws, rules, and regulations
•Works with regional manager to respond to the board regarding any warning notice issued by the board
•Supervises policies and procedures implemented for maintaining the integrity and confidentiality of prescription information and patient health care information, and ensures that all employees of the pharmacy read, sign, and comply with the established policies and procedures
•Implements written policies and procedures to specify the duties to be performed by pharmacy technicians
•Ensures pharmacy is in compliant with all local, state, and federal accrediting rules and regulations regarding the practice of pharmacy
•Serves as a primary source of information and responds to internal and external customer questions or clarification of information
•May perform various duties associated with narcotic room compliance to include but not limited to reporting of periodic pharmacy self-surveys for controlled substances prescription accuracy, respond to and resolve regulatory surveyor’s inquires related to compliance issues, contact physician to receive hard copy of prescription and perform drug recall surveillance and reporting
•Follow all applicable government regulations including HIPAA
•Other duties as assigned; Job duties may vary by location
•Maintain off site inventories and make sure its deliveries efficiently and accurately to the assigned nursing homes
•Minimum of Bachelor of Science Degree in Pharmacy from an accredited School of Pharmacy
•Current license to practice pharmacy in good standing
•Proficient in the area of clinical interpretation: drug-drug, drug-disease, drug-food interactions and allergies
•Knowledge of the American Society of Consultant Pharmacist guidelines for practice, state and federal regulations, and drug indicators for long term care centers is recommended
•Ability to work with regional manager to plan, develop and coordinate pharmacy activities
•Ability to read, analyze and interpret complex topics using reasoning abilities to apply to advanced mathematical concepts and draw valid conclusions
•Knowledge of all government regulations impacting upon pharmacy
•Ability to work weekends and after hours as needed
•Must possess well rounded business acumen in the long-term care pharmacy industry, with a minimum of 5 years of progressive project management experience, including 5 years in a senior operational leadership role with best practice procedural development and deployment experience
•Must have proven success in a regulated distribution environment in the medical device, pharmaceutical, or related industry
•Demonstrated track record of well-developed and effective organizational, leadership, motivational, analytical problem solving and strategic thinking skills
•Must possess a strong knowledge of long-term care pharmacy dispensing systems and document imaging software
Skills and Abilities:
•Strong analytical problem solving and strategic thinking skills
•Excellent organizational and time management skills
•Excellent verbal and written communication skills
•Excellent interpersonal skills
•Ability to travel as needed
•Basic computer skills and proficient I Microsoft Office
•Salesforce or CRM experience is a plus