IT Support Technician Level 1
- Posted: over a month ago
Job Title: IT Support Technician Level 1
Department: Information Technology
Reports to: IT Manager
FLSA Status: Non-Exempt
Last Updated: January 2022
Serves as the first point of contact for employees seeking technical assistance via ticketing system. Responsible for providing technical assistance and support related to computer systems, hardware or software. Perform troubleshooting through diagnostic techniques either remotely or in person to provide best solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a professional communicator, highly motivated. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
- Provide first level contact and resolutions to employee technical issues in a timely manner
- Properly escalate unresolved technical issues to the next level of support
- Track, route and redirect problems to correct resources
- Assist employees technical education while problem solving to help lower repeat issues
- Follow up with employees, provide feedback and see problems through to resolution
- Ensure proper documentation
- Preserve and grow your technical knowledge
- Build and deploy laptops and desktops as needed
- Perform other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks require walking, sitting, bending, reaching, mobility, and occasional lifting up to 40 pounds. Work requires computer skills (word processing, spreadsheet, presentations and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. Secondary duties with added requirements may be assigned from time to time.
Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.
Computer Literacy skills to include Microsoft Operating Systems and Office products, networking principles and PC hardware
Education and/or Experience
High school diploma required; Bachelor’s degree preferred. Must have 1 – 2 years of experience in IT support, and possess computer literacy skills to include Microsoft Operating Systems and Office products, networking principles and PC hardware.
The ability to communicate in English verbally and in writing is essential.
Basic math skills required.
Must be able to multi task and operate in a fast-paced environment while maintaining a disciplined approach to oversee required tasks. The ability to understand the company’s needs and requirements is essential.
Certificates, Licenses, Registrations
Technical certificates preferred and can offset post-secondary education.
TOOLS AND/OR EQUIPMENT
This position uses a computer extensively with demonstrated abilities in the use of Microsoft Office products as well as other common office type equipment.
This position may work in various environments including office, factory or home settings. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Jill Guilmain at 603-578-6519.
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