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Call Center Representative

Peyton Resource Group (PRG) San Antonio, TX

  • Posted: over a month ago
  • $11 to $12 Hourly
  • Full-Time
  • Benefits: vision, 401k, dental, life_insurance, medical
Job Description

Responsibilities:

  • Demonstrate ability to provide excellent customer service to all callers including, whenever possible, “first call resolution.”
  • Complete all calls as efficiently as possible, while still providing excellent customer service, to maximize the number of calls the Navigation Center can handle and to provide a high service level to all callers.
  • Demonstrate proficiency in looking up patient accounts and encounters in the practice management system, using a variety of fields including but not limited to name, birth date, social security number, and account number.
  • Demonstrate proficiency in scheduling, rescheduling, and cancelling appointments in the practice management system based on patient or clinic needs.
  • Demonstrate a strong ability to schedule patient appointments according to established protocols by service line (medical, obstetrics, dental, and behavioral health) and by provider.
  • Answer telephones using script, identifying self and name of clinic.
  • Demonstrate a basic understanding of insurance (especially Medicaid and CHIP) and eligibility programs.
  • Make appointment reminder calls to patients (if an automated system is not making the calls), and follow up on calls where the automated system is unable to contact the patient.
  • Maintain excellent personal attire to include uniform and name tag. 
  • Demonstrate excellent attendance and punctuality.
  • Demonstrate ability to meet department metrics.
  • Abide by policies and procedures dictated in the Employee Safety Handbook.
  • Participate in the agency’s Quality Improvement Program.
  • Other duties as assigned by the immediate supervisor.

Requirements:

  • High School Diploma or equivalent
  • General experience working in a health care setting preferred; prior experience in customer service roles required.
  • Strong clerical skills to include use of computer and phone.
  • Bilingual English/Spanish (preferred).  
Company Description
Who We Are:
Peyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.
What We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.

How We Do It:
We partner with world-class organizations that offer exciting career paths to their employees.
We cultivate relationships with the best and brightest talent in the marketplace.
We leverage technology in a way that is helping to redefine the staffing industry.
Our Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.

Peyton Resource Group (PRG)

Who We Are: Peyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today. What We Do: We innovate. We understand. We collaborate. We move forward. We get IT done. How We Do It: We partner with world-class organizations that offer exciting career paths to their employees. We cultivate relationships with the best and brightest talent in the marketplace. We leverage technology in a way that is helping to redefine the staffing industry. Our Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.

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Address

San Antonio, TX
78221 USA

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