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Customer Service Representative- Ski & Snowboard

Peter Glenn Ski & Sports
Denver, CO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Peter Glenn Ski and Sports is the country's premiere ski and snowboard retailer. We are a lively group of internet-savvy people who are looking for someone with experience in skiing and winter products to join our customer service team. You'll help customers shop for gear, resolve problems, answer customer inquiries, and help develop ways for us to better serve our customers.

This position is remote, and you will work remotely alongside our Customer Service team in our Fort Lauderdale, FL, E-commerce office. All equipment you will need for his position will be provided to you by Peter Glenn

Hours are typically Monday-Friday with some additional evening hours. During our busy season we work Saturdays and Sundays as well.

Responsibilities:

You'll be the first point of contact for customers with questions and issues. You will help customers have the best possible shopping experience by meeting their needs, whether it be solving order issues, or finding a jacket for their next ski trip!

  • Answer customer inquiries via phone, email, chat, and on the website.
  • Responding to "Q & A" on products
  • Screening orders and sales for fraud
  • Working with shipping carriers to resolve shipping inquiries
  • Managing customer warranty requests
  • Other various duties as assigned

Qualifications:

  • Associates Degree or some college background
  • Knowledge of outdoor gear, ski/snow experience, or cold weather product experience is a MUST
  • 2 plus years of experience in sales, inventory management, customer service, outdoor goods retail, or call centers
  • Proven ability to proactively learn and solve problems
  • Demonstrated excellent customer service skills
  • Must have excellent verbal and written communication skills
  • Must know how to use Word, Outlook, and Excel programs
  • Detailed-oriented and self-taught and driven
  • Must be able to sit for long periods at a time

Pay: Determined on experience/ 1099 employee

Company Description
About us!

Since 1958, Peter Glenn Ski & Sports has been at the forefront of a growing outdoor sports market helping outdoor enthusiasts conveniently find the gear they need in one location.

As a ski coach Ned Hamilton noticed a high demand for ski equipment that was not being met by local shops and merchants. Ned, the proprietor of a men's clothing shop, stocked the basement of his store with ski clothing and equipment. Quickly he realized it was a success, with customers finally having a simple solution for all their gear needs. As this new department flourished, he opened his first shop named after his son, Peter Glenn Hamilton.

Over 60 years and nine stores later, Peter Glenn Ski & Sports leads the market in outdoor adventure sports. From the latest HEAD Ski to quality hiking boots from The North Face, you'll find just what you're looking for. By carrying the best names in clothing, equipment and accessories, Peter Glenn continues to keep itself on the cutting edge.

In addition to offering an extensive selection of top-of-the-line products, our success has also come by staffing all our stores with highly knowledgeable sales professionals. Our team is committed to helping you find the right gear to perform your best. In every department you can expect a friendly rep that has hands-on knowledge to help guide you in the right direction.
Whether you’re a seasoned skier or snowboarder or a novice hitting the mountain for the first time, the Peter Glenn sales staff will offer you as much or as little assistance as you need.

Today there are 9 Peter Glenn stores with locations in; Florida, Georgia and Virginia carrying equipment, accessories and clothing for a wide variety of outdoor sports such as skiing, snowboarding, water skiing, wakeboarding, in-line skating and adventure travel.

Don’t have a store location near you? Peter Glenn has you covered with our website, that combines the technical information and advice you’ve come to expect from our staff, with the convenience of shopping from home to find the perfect gear for your next adventure!

Peter Glenn Ski & Sports

Why Work Here?
We sell outdoor adventure and that's what makes this job fun! Great benefits with opportunity for growth!

About us! Since 1958, Peter Glenn Ski & Sports has been at the forefront of a growing outdoor sports market helping outdoor enthusiasts conveniently find the gear they need in one location. As a ski coach Ned Hamilton noticed a high demand for ski equipment that was not being met by local shops and merchants. Ned, the proprietor of a men's clothing shop, stocked the basement of his store with ski clothing and equipment. Quickly he realized it was a success, with customers finally having a simple solution for all their gear needs. As this new department flourished, he opened his first shop named after his son, Peter Glenn Hamilton. Over 60 years and nine stores later, Peter Glenn Ski & Sports leads the market in outdoor adventure sports. From the latest HEAD Ski to quality hiking boots from The North Face, you'll find just what you're looking for. By carrying the best names in clothing, equipment and accessories, Peter Glenn continues to keep itself on the cutting edge. In addition to offering an extensive selection of top-of-the-line products, our success has also come by staffing all our stores with highly knowledgeable sales professionals. Our team is committed to helping you find the right gear to perform your best. In every department you can expect a friendly rep that has hands-on knowledge to help guide you in the right direction. Whether you’re a seasoned skier or snowboarder or a novice hitting the mountain for the first time, the Peter Glenn sales staff will offer you as much or as little assistance as you need. Today there are 9 Peter Glenn stores with locations in; Florida, Georgia and Virginia carrying equipment, accessories and clothing for a wide variety of outdoor sports such as skiing, snowboarding, water skiing, wakeboarding, in-line skating and adventure travel. Don’t have a store location near you? Peter Glenn has you covered with our website, that combines the technical information and advice you’ve come to expect from our staff, with the convenience of shopping from home to find the perfect gear for your next adventure!

Address

Denver, CO
USA

Industry

Business

Website

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