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Customer Service Representative
PetVet Care Centers Vienna, VA

Customer Service Representative

PetVet Care Centers
Vienna, VA
  • Full-Time

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.


Essential Functions:

  • Provides excellent customer service in-person, over the phone, and during high-stress situations.
  • Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
  • Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
  • Assists with medication pickups, inquiries, and provides information about services and products.
  • Inputs and manages data in practice management software, including billing and accounts.
  • Assists with retail sales, weighing pets, processing faxes, and maintaining records.
  • Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.


  • High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
  • Knowledge of clerical procedures and ability to organize files and records
  • Excellent customer service skills, providing courteous and prompt assistance
  • Accurate cash handling and cashiering abilities
  • Strong multitasking skills with attention to detail
  • Flexibility in scheduling, including weekends and holidays
  • Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds


  • 10-hour shift
  • Day shift
  • Holidays
  • Weekend availability


PetVet Care Centers

140 Park Street SE

Vienna, VA
22180 USA



Posted date

September 11, 2023
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