Client Service Representative

PetMedic Urgent Care Vet Clinic is looking to add an experienced Client Service Representative to our team.  We have a welcoming, positive work environment and a brand- new state of the art facility.  We strive to offer prompt and quality care for our patients, as well as a positive and seamless experience for our clients.

We are also committed to our employees.  One of our main goals is providing a better work/life balance by offering shorter shifts than an ER, no overnights, and a generous PTO package.  We also aim to provide a warm and supportive team environment that makes you look forward to coming to work.

Key Responsibilities:

• Answers telephone calls quickly, efficiently and in a professional and friendly manner
• Warmly greets clients and provide exceptional service
• Entering new client information into the computer system
• Following opening and closing procedures
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Requirements:

• Minimum of 1 year client service experience
• High school diploma or equivalent
• Strong computer skills required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people
• Strong organizational skills, capable of multi-tasking, prioritizing
• Must be a people person who is kind and caring to all staff and clients

What do we have to offer?

PetMedic Urgent Care Vet Clinic is a Rarebreed partner.  At Rarebreed, we provide employees the best work experience by creating and fostering a great culture where you can thrive. We value you and offer a one-of-a-kind, flexible total compensation package that consists of the following:

• Competitive base compensation plus bonus incentive
• Competitive medical, dental, and vision insurance coverage
• 401K with 100% company match of up to 3%, and a 50% match for the 4th and 5th%
• Generous paid time off to ensure a healthy work/life balance
• Employee Referral Award Program
• Company-paid life insurance and short-term disability, voluntary life insurance available
• Medical and Dependent Care Flexible Spending Accounts
• IDEXX diagnostic fees for personal pets covered
• Personal pet care discounts
• Access to Employee Assistance Programs
• Continuing education time off and reimbursement
• Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness
• Free online group exercise classes, such as yoga and HIIT (High Energy Interval Training), twice a week, taught by certified trainers
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing.
• Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness
• Free online group exercise classes, such as yoga and HIIT (High Energy Interval Training), twice a week, taught by certified trainers
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing

Employment will require successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/