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Pet Resort Communications Associate

Pet Paradise Resort Apex, NC

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Fetch-playing, dog-walking, cat-sitting, that-spot-behind-the-ear-scratching pet people. And when it comes to pet care, no one cares more than we do. Where "all in a day's work" means "all in a day's play" with playtime pool sessions, relaxation, and making furry new friends. This is Pet Paradise.

Searching for a work environment and employment perks that both you and your pet will enjoy? You have landed in Paradise. At Pet Paradise, your furry best friend will enjoy complimentary Dog Day Camp and complimentary Pet Boarding (up to thirty non-holidays per year). Your pet will feel like a VIP with discounts on Veterinary Care including vaccinations, Hill's Science Diet, veterinary products, and Wellness Plans at our locations with clinics. We also offer Pet Adoption Assistance, quarterly Fitness Reimbursement, Paid Time Off (PTO), and Paid Holidays for both part-time and full-time employees. All employees are eligible for a Performance Bonus every Quarter. Our full-time employees are eligible for medical benefits and a 401(k) Retirement Plan. Finally, we have a robust internal leadership development program (Unleashed Leadership Academy) with graduations several times a year if you want to make working with pets a career.

Pet Paradise founder Fred Goldsmith was looking for the perfect place to board his Bichon Frise, Samantha. After researching his options, he realized there was a serious need for a boarding facility that wasn't sterile, intimidating and boring-- one that could give him peace of mind, while relieving Samantha's intense separation anxiety.
With a focus on giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible, the Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress veterinary care, and of course, overnight boarding that feels like home, all under one roof.


Pet Paradise Resort is seeking an energetic and motivated employee to be responsible for the social media, creative content and customer communications of the resort. The Communications Associate is a liaison to corporate marketing and shapes the customers' experience by supporting strategy and content.

Essential Functions of the Communications Associate include:

Creative Content & Strategy

  • Create original content, including photos, video, copy
  • Edit photos and videos using editing apps (Adobe experience preferred)
  • Take daily pictures and videos of pet guests; record, edit and post videos.
  • Utilize insights to determine what the most effective content is and when to post it.
  • Adhere to Pet Paradise branding standards.
  • Apple Product Knowledge

Social media

  • Represent Pet Paradise on social media platforms, by monitoring and responding to comments and private messages in a professional and timely manner (Facebook and Instagram).
  • Follow monthly social media calendar and checklist from Marketing team.

Customer Communications

  • Monitor, responding to, and escalating Facebook reviews from customers.
  • Send out arrival emails and Furever Connected communication emails to pet owners.
  • Write daily report cards for pet guests to deliver to pet parents.
  • Utilize insights to determine what the most effective content is and when to post it.

Resort Specific

  • Support resort cleaning, maintenance, and dog handling during down times
  • Report any unusual behaviors, injuries, or critical information to management
  • Use proper dog handling techniques as instructed by management in playtimes
  • Maintain a high standard of cleaning
  • Maintain a high standard of pet and employee safety


  • Working towards earning a degree in Marketing, Communications, Public Relations, Advertising or relevant field.
  • Excellent communication skills; writing skills with the ability to compose posts free of grammatical errors. Be creative.
  • Experience with Social media platforms: Facebook, Instagram and Twitter
  • Experience with GoPro (editing software as well as actual camera)
  • Able to understand and apply insights. Technical skills and the ability to pick up new tools.
  • Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times
  • Able to learn to work with and handle a variety of sizes and breeds of dogs and cats
  • Ability to receive instructions and remain adaptive to change and training material

Perks & Benefits:

  • Complimentary Pet Day Camp
  • Complimentary Boarding (up to thirty non-holidays per year)
  • Discounted Veterinary Care (per location)
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off (both full-time and part-time status)
  • 401(k) Savings Plan
  • Health, Dental and Vision Insurance (full-time status)

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to problem solve.

Certificates and Licenses:
Canine/feline CPR certification preferred

Special Skills:
Animal handling skills preferred

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather) and outdoor weather conditions. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration.

The employee may be exposed to animals that are agitated and/or injured. Associates may be exposed to animals that may scratch and/or bite.

The noise level in the work environment is usually loud.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. A team lift may be required for heavier items. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Pet Paradise is an Equal Opportunity Employer.

Job Posted by ApplicantPro

Pet Paradise Resort


Apex, NC
27539 USA



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