Skip to Main Content
← Back to Jobs

Sr Collections Specialist

Personnel Solutions Seminole ,FL
  • Expired: 24 days ago. Applications are no longer accepted.
Job Description

POSITION DETAILS:
Work Location: Bryan Dairy Road, Largo FL 33777
Start Date: Immediately
Assignment Duration: 12 Months
Work Hours: 8 AM - 4:30 PM, M-F
Pay Rate: $18.00 - $21.00

Job Description

Responsibilities: Include, but are not limited to:
In Support of the Department

  • Primary Responsibility - Collections
  • Diligently, but courteously and professionally, pursue collections for payments on debts.
  • Execute strategies for collection processes and procedures.
  • Negotiate payment plans.
  • Respond to contractor inquiries regarding outstanding fines and fees.
  • Persuade contractors diligently to pay past due amounts.
  • Collaborate with other departments and outside agencies regarding collection of payments.
  • Advise contractors on alternative payment plans.
  • Administer payment plans in accordance with Board Rules.
  • Keep detailed records of customer interactions and communications.
  • Accurately maintain and update contractor files and payment records.
  • Research and report on collection activity.

Secondary Responsibility – Advertising Violations

  • Review and research all media for contractor advertising.
  • Document and issue advertising violations to licensed and unlicensed contractors following procedures.
  • Maintain and update contractor records.

Skills Summary

  • Proven customer service skills
  • Excellent telephone manners
  • Proven experience as a Collection Specialist or similar role in resolving delinquent accounts
  • Knowledge of collection and/or investigation techniques
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of Outlook, Word
  • Advanced level experience with Excel (filtering lists, writing formulas, formatting reports, creating charts and graphs)
  • Comfortable working with targets
  • Ability to manage stressful interactions
  • Excellent communication skills (written and oral)
  • Skilled in negotiation and persuasion
  • Patience and diligence
  • Critical thinking and problem-solving skills


MINIMUM REQUIREMENTS:
Education Required: High School Diploma/GED
Experience Required: 5 or more years
Work Attire: Business Casual
Sensitive Assignment: Public, Exposure to contractor PII

Company Description
Professional Staffing Service

Personnel Solutions

Why Work Here?

Great opportunity and room for growth!

Professional Staffing Service

Address

Bryan Dairy Road
Seminole, FL
33777 USA