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Sr Collections Specialist

Personnel Solutions Seminole ,FL
  • Expired: 24 days ago. Applications are no longer accepted.
Job Description

Work Location: Bryan Dairy Road, Largo FL 33777
Start Date: Immediately
Assignment Duration: 12 Months
Work Hours: 8 AM - 4:30 PM, M-F
Pay Rate: $18.00 - $21.00

Job Description

Responsibilities: Include, but are not limited to:
In Support of the Department

  • Primary Responsibility - Collections
  • Diligently, but courteously and professionally, pursue collections for payments on debts.
  • Execute strategies for collection processes and procedures.
  • Negotiate payment plans.
  • Respond to contractor inquiries regarding outstanding fines and fees.
  • Persuade contractors diligently to pay past due amounts.
  • Collaborate with other departments and outside agencies regarding collection of payments.
  • Advise contractors on alternative payment plans.
  • Administer payment plans in accordance with Board Rules.
  • Keep detailed records of customer interactions and communications.
  • Accurately maintain and update contractor files and payment records.
  • Research and report on collection activity.

Secondary Responsibility – Advertising Violations

  • Review and research all media for contractor advertising.
  • Document and issue advertising violations to licensed and unlicensed contractors following procedures.
  • Maintain and update contractor records.

Skills Summary

  • Proven customer service skills
  • Excellent telephone manners
  • Proven experience as a Collection Specialist or similar role in resolving delinquent accounts
  • Knowledge of collection and/or investigation techniques
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of Outlook, Word
  • Advanced level experience with Excel (filtering lists, writing formulas, formatting reports, creating charts and graphs)
  • Comfortable working with targets
  • Ability to manage stressful interactions
  • Excellent communication skills (written and oral)
  • Skilled in negotiation and persuasion
  • Patience and diligence
  • Critical thinking and problem-solving skills

Education Required: High School Diploma/GED
Experience Required: 5 or more years
Work Attire: Business Casual
Sensitive Assignment: Public, Exposure to contractor PII

Company Description
Professional Staffing Service

Personnel Solutions

Why Work Here?

Great opportunity and room for growth!

Professional Staffing Service


Bryan Dairy Road
Seminole, FL
33777 USA