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Software Support Specialist - Virtual/Remote

Persolvent
Gaithersburg, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Do you want to support award-winning software at one of Minnesota’s Best Places to Work? Does being a
software expert and guiding others through questions tap into your passion?

Join Eleyo with the goal of bringing after-school and enrichment programs into the modern day. We help administrators save time as they streamline and track registrations and payments in software instead of on paper.

Join our award-winning team as a Software Support Specialist where you'll spend time on the phone and answer emails in support of school programs across the nation.

Our support team is tight-knit, fun, and a huge part of why Eleyo gets recommended as often as it does. To help you give world-class support, you’ll get thorough training on the resources you need to be successful. Peers are available to answer questions, and you’ll connect regularly with your team and supervisor to review your goals.

While local candidates who can be in-office at our St Paul Park, MN office will get preference, this role has the option of being remote for the right candidate.

If your goal is to be in hardware/IT support, this is not the role for you due to the software focus.
Benefits
Medical insurance, Dental insurance, Life Insurance, Health Spending Account (HSA), 401K with company match, Paid holidays, Paid time off, Paid sick leave
Responsibilities
Software Support Specialist Duties:
  • Customer Point-Of-Contact: owning the relationship with our current customers.
  • Ticket/Email Support: working in Zendesk to respond to customer how-to and technical troubleshooting questions.
  • Phone Support: taking incoming calls from current customers and helping resolve their issues.
  • Working with Internal Teams: working collaboratively to ensure we are effective and efficient within our support and communication processes.
  • Problem-Solve: identify and troubleshoot customer questions and issues.
Software Support Specialist Requirements:
  • 2-year or 4-year college degree.
  • 1-2 years of customer/client support experience (‘Software Support’ preferred).
  • Passion for helping our customers.
  • Great written and phone communication.
  • Ability and initiative to problem-solve and research.
  • Ability to work collaboratively with team members.
  • Driven to continually improve yourself and processes.
  • Detail-oriented with consistent follow-through.
  • Preferred: experience working with after-school and enrichment/education programs.

Requirements
Authorized to work in the US without sponsorship
Accept a background check to be performed
Minimium one year experience in client/customer service, using phones and ticketing software
Minimum Associates Degree

Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requisition #cl7ruy3qo77ft0jqrgq4cquyq

Persolvent

Address

Gaithersburg, MD
USA

Industry

Technology