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Client Support Specialist - Virtual/Remote

Persolvent Grand Forks, ND

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Are you passionate about helping others and being a problem solver? Do you enjoy working with a team to drive continuous improvement? Are you eager to check every detail for accuracy before determining if a project is complete?

Persolvent, a market leader in innovative payment solutions based in St. Paul Park, MN, is seeking a full-time Client Support Specialist. Our dynamic support team is looking for a motivated team player to contribute to our success in supporting new and current customers.
Responsibilities
Key Deliverables:
  • Phone support: taking incoming calls from our current customers and helping them with their questions.
  • Ticket/email support: working within our ticket management system to respond to customer questions quickly and effectively.
  • Customer activations: setup and activation of new customers. Working them through activation within our various systems.
  • Working with other team members: working collaboratively to ensure we are effective and efficient within our support processes.
  • Support escalations: working with Level 2 support and development to ensure that customer questions are handled properly when escalated.
Required Qualifications:
  • 2-year or 4-year college degree.
  • 1-2 years of customer support.
What Makes You an ‘A’ Player:
  • You live and breathe our core value.
  • You are passionate and excited about helping our customers.
  • You have the ability to connect with team members and work collaboratively.
  • You are driven by continuous improvement.
  • You are detail oriented and have exceptional follow-through.

Requirements
Authorized to work in the US without sponsorship
Accept a background check to be performed
Minimium one year experience in client/customer service, using phones and ticketing software
Minimum Associates Degree
Knowledge in: Desktop computers
Knowledge in: Data entry software
Knowledge in: Typing
Knowledge in: Ticketing or CRM software

Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requisition #cknuflsb00qeb0oom3qyclbdl

Persolvent

Address

Grand Forks, ND
USA

Industry

Business

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