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Office Administrator/Client Coordination

Permian Basin Water Resources Midland ,TX
  • Posted: over a month ago
  • $13 Hourly
  • Contractor
Job Description

 

Utility Support:

· Administer the Compliance Schedule – that is make sure that we meet all the sampling and reporting requirements;

· Administer the Consumer Confidence Report distribution (by 1 July)

· Administer the completion of the PUCT Annual Report

· Administer the dissemination of drought notifications and conservation materials to customers (annually)

· Administer the provision of consumables, spares and replacement parts (getting quotes and issuing Pos, receiving materiel and forwarding invoices for payment)

· Compliance resources - Be able to search and navigate on various (TCEQ , etc.) web page in regards to rules and regulations.

· Tracking and actioning for Texas Drinking Water Watch, NPDES Permit. Track annual fees for water and wastewater.

 

Utility Customer Service and Billing Role:

· Collect customer payments and deposit through bank scanner or bank branch for cash payments.

· Log customer payments, late charges, etc. into EZ Bill.

· Import monthly reads from Neptune into EZ Bill and compute/send monthly bills.

· Handle customer service calls; coordinate service issues, line breaks, etc. with local General Manager.

· Handle move in/move outs; change of service.

· Coordinate collection efforts and disconnect notices.

· Field work to potentially include manually reading, re-reading, verifying water meter, turn on/ off customer water meter at curb stop, put out flyers on customers door relaying information.

 

Administration Role:

· PBWR welcome person

· Mail management for the entities – open, scan and forward

· Phone calls – record accurately, take messages and forward on for handling, eventually assist in handling

· Supplies for the office – at least a heads up that its running low, basic office management

· Cleaning – make sure its done properly, that its always reception ready for drop ins

· Support and try to solve issues that arise with the construction crew

 

Expertise needed:

· Ability to prioritize

· Calm pleasant demeanor – nothing too big, nothing too little

· Able to get along with everyone - construction guys, owners, management

· Reliable, but also flexible - not all issues are 9-5.

· Able to manage different tasking with feedback to involved staff/crew

· Confident with money – electronic transactions for payment processing.

· Trustworthy for cash handling.

 

Hours & Timing:

· Hours: 25-30 (flexibility important).

· Position needed immediately

 

Required Skill Sets:

· High School Diploma, GED or equivalent.

· 2-3 years administrative/reception experience

· Knowledge of general office tools – phones, computer, copier/scanner

· Current computer/office communications technologies; PowerPoint, Word, Excel and Outlook

· Self-Starter, proactive, able to work independently with minimal direction

· Effective time management and organizational skills; able to balance multiple priorities

· Effectively problem solve and resolve a variety of issues and topics within the job scope

· Ability to effectively interact and communicate with all levels of management and corporate contacts

· Excellent interpersonal, verbal and written communications skills including strong grammatical skills.

 

Additional Job Details:

· Customer Service

· Billing and Collections

· Phone/receptionist

· Scanning and filing

· Record retention management (filing)

Permian Basin Water Resources

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