We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Who You Are…
As a Customer Service Representative, you are a part of our post-sales team and your passion for providing world-class customer service contributes to our exceptionally high level of customer satisfaction. Acting as the first line of response to customers nationwide, you will communicate in an open, helpful and engaging tone and focus on finding the right solution with each customer.
You will connect with our customers to address question and resolve issues through phone and email. You will organize and triage customer queries and support issues between these channels as well as coordinating repairs. Additionally, you will work with outside vendors and serve as an ambassador for our brand.
You are dedicated, knowledgeable, reliable, and true to your word.
Who We Are…
We are a local, family-owned and operated business offering a range of automotive protection programs to customers, dealerships, and agents. We take our customer satisfaction very seriously and that philosophy holds true to our employees.
- Free healthcare premium to all eligible employees; dental, health, and vision.
- You get 16 days per year to take a well-earned rest. In addition, you get 8 standard company holidays. That’s a total of 24 days off!
- Generous 401k matching.
- Generous Health Savings Account matching.
- Referral bonus’.
- Several employee appreciation events per year.
PermaPlate is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. We will consider requests for reasonable accommodations to enable individuals with disabilities to perform the (essential) functions of this job.