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Part Time Customer Care Agent

Perma-Seal Basement Systems Burr Ridge, IL
  • Expired: over a month ago. Applications are no longer accepted.

The primary duty will be to provide the extremely important role of serving our valued clients by answering phone inquiries, setting appointments, resolving problems, fulfilling requests, logging information into our database, and much more. This specialized individual accomplishes each and every task by practicing extreme attention to every detail.

ESSENTIAL JOB FUNCTIONS

  • Represents the company through telephone customer contact. Is the “voice” of the company. Answers calls, sets sales, service, and/or maintenance appointments, and follows up with customers on a variety of issues/ occasions.

  • Keeps customer records and files current and updated, as well as, sends customers information about the company and/or services performed as per company policies.

  • Performs administrative functions as directed by manager.

  • Will provide exceptional customer service skills to both internal and external clients.

  • Performs administrative functions as directed by manager.

NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS

  • Knowledge of customer service principles and practices.

  • Knowledge/experience working with logistics.

  • Previous experience in a call center required.

  • Strong attention to detail.

  • Skilled in the operation of a personal computer to include spreadsheets, company CRM, E-mail and data entry.

  • Exceptional verbal and written communication skills, as this position calls for extensive telephone work.

  • Superior organizational skills.

  • Positive attitude, and dedication to ensuring customer satisfaction

  • Ability to handle a variety of tasks.

  • Ability to appropriately handle sensitive and confidential information

  • Flexibility with hours, days, evenings and weekends

  • Penchant for “reading” people.

  • All job offers are considered conditional until candidate has undergone a physical, background check and drug screen.

EDUCATION AND EXPERIENCE

  • High School Diploma Required.

Perma-Seal Basement Systems

Why Work Here?

Join the mission and help us make the World a Better Place!

Perma-Seal has been the most trusted basement waterproofing contractor and foundation repair specialist serving Chicago and Northwest Indiana since 1979. We are the experts when it comes to wet basements, water seepage, leaking wall cracks, structural foundation problems, damp, moldy crawl spaces and municipal sewer backup. We have recently moved to our brand new Burr Ridge office!

Address

412 rockwell Court, Burr Ridge IL
Burr Ridge, IL
USA

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