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Director, Call Center Software Product Management

Perfection Solutions Staffing St Louis, MO
  • Expired: over a month ago. Applications are no longer accepted.
  • Develop and implement programs centered on quality and operations excellence
  • Develop and monitor service levels to ensure compliance with state, federal, and company metrics and standards
  • Initiate ongoing and special projects including process improvement evaluations and analysis, department business development, ROI analysis, and annual satisfaction initiatives
  • Direct all membership related initiatives including identification of business need, strategy recommendation, project outline, management of deliverables, and ROI
  • Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to service operations
  • Establish and maintain working relationships with external sources such as CMS for regulatory and compliance guidance
  • Develop and maintain collaborative relationships with health plans, other business units, IT partners, and oversee training and business processes as necessary


Responsible for the development, implementation and management of business operations such as billing and enrollment, call center, customer service, etc. and related initiatives that impact membership for product lines and health plans. Manage service levels; identify service opportunities, new business implementations and product expansions 


Bachelor’s degree in Business or related field or equivalent experience. 7+ years of business operations (call center, enrollment, billing, payment processing, or similar operations) experience preferably in a managed care and/or Medicare environment. Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff. Health insurance and project management experience preferred. 

Perfection Solutions Staffing


St Louis, MO