Customer Service Rep

Customer Service Representative (CSR)

Summary: The Customer Service Representative (CSR) is responsible for working with customers face to
face and helping with product selection.

Compensation: This is a non-exempt, hourly role. Hourly rates start at $18+, plus Over Time (paid at
1.5x), plus Bonuses. Annual pay for new hires generally ranges between $38,789 and $48,251 or more,
depending on experience, overtime hours worked and bonuses.

To perform this job successfully, the individual must be able to complete the following essential
duties and responsibilities:

• Effective and efficient handling of customer transactions.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound sales calls and make outbound sales calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Track stock levels to ensure customer orders are handled effectively.
• Assist customers in determining order requirements or services.
• Appropriately identify and escalate customer issues.
• Quote prices and credit terms, and prepare sales orders for customers.
• Complete sales transactions and processing of payments.
• Schedule trucking and delivery of material to customer, based on delivery schedule.
• Create shipping order and packing list.
• Troubleshoot customer issues during delivery process.
• Partner with Sales Representative to keep account transactions and literature up to date.
• Practice Customer focus, collaboration, and communication with team
• Retain up to date knowledge of company products
• Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• High School Education Required. Some college work completed preferred.
• Minimum 2 years’ customer service experience
• Clear communication with the ability to use positive language
• Attentiveness
• Proven ability to handle multiple tasks at once
• Goal oriented focus
• Good mathematical skills; ability to do calculations quickly
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-
• window based environment.
• Intermediate skills in MS Outlook, Word and Excel
• Bilingual (Spanish) preferred

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an
• employee to successfully perform the essential functions of this job. Reasonable
• accommodations may be made to enable individuals with disabilities to perform the essential
• functions.
• While performing the duties of this job, the employee is regularly required to use hands to
• finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• The employee frequently is required to sit. The employee is occasionally required to stand and
• walk.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities
• required by this job include close vision.

Benefits: Company offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of employees in grades k-12, including free tutoring for SAT and ACT tests.

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