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Customer Service Rep

Perfect Placement Group, LLC
Cleveland, OH
  • Posted: over a month ago
  • Full-Time
Job Description

Customer Service Representative (CSR)

Summary: The Customer Service Representative (CSR) is responsible for working with customers face to
face and helping with product selection.

Compensation: This is a non-exempt, hourly role. Hourly rates start at $18+, plus Over Time (paid at
1.5x), plus Bonuses. Annual pay for new hires generally ranges between $38,789 and $48,251 or more,
depending on experience, overtime hours worked and bonuses.

To perform this job successfully, the individual must be able to complete the following essential
duties and responsibilities:

  • Effective and efficient handling of customer transactions.
  • Accurately record and maintain customer contact information and details.
  • Build and maintain company customer relationships.
  • Answer inbound sales calls and make outbound sales calls.
  • Consistent following up on promises and commitments in a timely manner with customers.
  • Track stock levels to ensure customer orders are handled effectively.
  • Assist customers in determining order requirements or services.
  • Appropriately identify and escalate customer issues.
  • Quote prices and credit terms, and prepare sales orders for customers.
  • Complete sales transactions and processing of payments.
  • Schedule trucking and delivery of material to customer, based on delivery schedule.
  • Create shipping order and packing list.
  • Troubleshoot customer issues during delivery process.
  • Partner with Sales Representative to keep account transactions and literature up to date.
  • Practice Customer focus, collaboration, and communication with team
  • Retain up to date knowledge of company products
  • Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

  • High School Education Required. Some college work completed preferred.
  • Minimum 2 years’ customer service experience
  • Clear communication with the ability to use positive language
  • Attentiveness
  • Proven ability to handle multiple tasks at once
  • Goal oriented focus
  • Good mathematical skills; ability to do calculations quickly
  • Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-
  • window based environment.
  • Intermediate skills in MS Outlook, Word and Excel
  • Bilingual (Spanish) preferred

This role has the following physical demands:

  • The physical demands described here are representative of those that must be met by an
  • employee to successfully perform the essential functions of this job. Reasonable
  • accommodations may be made to enable individuals with disabilities to perform the essential
  • functions.
  • While performing the duties of this job, the employee is regularly required to use hands to
  • finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
  • The employee frequently is required to sit. The employee is occasionally required to stand and
  • walk.
  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities
  • required by this job include close vision.

Benefits: Company offers a comprehensive benefits package that includes:

  • Referral, Holiday, and Annual Bonuses
  • Annual pay increases
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company-paid Short Term and Long Term disability;
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Traditional and Roth 401(k) plans with company matching contributions
  • Charitable donation matching programs
  • Free, company-sponsored 1-on-1 tutoring for children/dependents of employees in grades k-12, including free tutoring for SAT and ACT tests.

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Perfect Placement Group, LLC

Address

Cleveland, OH
44125 USA

Industry

Business

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