Sales & Inventory Specialist

At Percepta, we bring first-class service across each market we support. As a Sales & Inventory Specialist in Melbourne, Florida, you'll be a part of creating and delivering fantastic customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing
The Sales & Inventory Specialist takes direction from and supports the Market Area Sales & Inventory Manager. The Sales & Inventory Specialist has primary responsibility for managing vehicle wholesale allocation, sales reporting, and vehicle scheduling for their assigned dealerships. This role will manage a zone of approximately 80 dealerships representing on average over 40,000 units of annual sales volume. The Sales & Inventory Specialist is a strategic role that will interface directly with the ownership/senior leadership of assigned dealerships daily. Additionally, this position will have a matrix reporting relationship to the Regional Manager, as well as a supporting role with the Customer Experience and Network Development Managers.

During a Typical Day, You'll

Vehicle Allocation/Wholesale

• Conducts monthly dealership vehicle wholesale allocations and manages post-wholesale allocation communications
• Manages and communicates to stakeholders 'tracking & tracing' actions/activities related to dealership vehicle orders
• Manages Vehicle Allocation and Customer Order Verification Program (COVP) for assigned dealerships
• Accountable for the Sales Velocity Analysis (SVA) in conjunction with managing aged inventory for assigned dealerships

Vehicle Sales/Reporting

• Lead development of Regional Sales Updates and provide sales close / Month-end support
• Responsible for the development of sales close estimates for assigned dealerships
• Accountable for achieving 2A6 Monthly Sales Objective

Scheduling

• Lead/support assigned dealerships with the management of order bank and scheduling functions which include:
• Order Bank Maintenance
• Priority Vehicle Scheduling
• Commodity Management
• SRO/SIM/RGO Type Vehicle Orders
• Lead/develop vehicle scheduling sorts (IA online)
• Lead scheduling of all Specialty Vehicles as well as all MP1 and 'early build' vehicles
• Facilitate Vehicle Traces and support Ramp Holds/Diverts/Rebills in conjunction with Region Management/Market Representation Teams

What You Bring to the Role

• Associate or Bachelor's degree preferred, or equivalent related experience
• 3 - 5 years' of related experience
• Experience with dealer operations and handling escalated customer issues
• Experience in a marketing/sales or financial analysis function
• Knowledge of Customer Contact Process and Guidelines, Escalated Handling Process
• Experience in the automotive industry preferred
• Strong oral and written communication skills, with the ability to persuade and sell using a business case
• Advanced analytical skills and financial acumen:
• ability to interpret financial statements and cash trend analysis reports
• ability to analyze dealer operating reports and program-specific information to identify problems and opportunities and build effective business cases
• Strong business acumen:
• ability to apply dealer service operations knowledge to drive improvements in customer and dealer satisfaction and sales revenue
• focused with the tenacity to drive results in multiple locations
• Creative and forward-thinking; seeks opportunities for innovation and continuous improvement
• Strong time management, organizational, and planning skills with the ability to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven environment
• Ability to build relationships with dealer management and adapt the approach to different management styles
• Strong facilitation, active listening, and leadership skills; capable of effectively facilitating meetings and developing and delivering presentations
• Strong customer service and conflict resolution skills, with a commitment to quality and customer satisfaction
• Strong problem-solving and decision-making skills
• Self-starter, who demonstrates initiative, resourcefulness, and ability to work independently
• Quick learner, with a desire and interest in learning new information
• Excellent negotiation skills and a consultative approach
• Knowledge of computers and software (MS Operating Software, MS Office Products)
• Must represent Ford Motor Company and Percepta professionally with all clients and external organizations and contacts

What You Can Expect

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

A Bit More About Your Role

• Travel required up to 10% per year

About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

Culture of Service - to be treated like you are the customer from day one

Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions

Respect - a team that is accountable, dependable, and gives you their full attention

Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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