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Bilingual French Volvo Customer Care Rep 2

Rockleigh, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Requisition Title: Bilingual French Volvo Customer Care Rep 2 (03DTC)US-NJ-RockleighDescription

Bilingual French Customer Care Rep 2 - Volvo Cars

Start Date - candidate driven

Training - Full paid training and equipment provided

Pay Rate of $23. 00 + $2. 00 bilingual premium per hour plus fantastic company benefits

Full-time, Permanent (40 hours a week)

Hours of Operation: Monday to Sunday 8am to 9pm

Shifts available:

  • Saturday to Wednesday 12 pm to 9 pm (Off Thursday and Friday)

At Percepta, we bring first-class service across each market we support. As a Bilingual French Customer Care Rep 2 - Volvo Cars in Mahwah, NJ, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing
The Customer Care Representative 2 is the initial contact for dealership/customer personnel. The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.

During a Typical Day, You'll

  • Perform all Customer Care Representative responsibilities with consistent reliability.
  • Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including:
    • Accurately respond to customer inquiries.
    • Document customer contacts.
    • Initiate outbound contacts as appropriate.
    • Provide on-line support for applications.
    • Utilize available resources to respond to internal and external customer inquiries.
  • Help identify process improvements and best practices for the team.
  • As applicable, answer email inquiries, etc. within required time frames in a professional manner with accurate and timely information.
  • Identify and report all concerns regarding the program to the appropriate Sr. Business Analyst, Team Leader or Manager.
  • Meet or exceed performance expectations including but not limited to: productivity, accessibility and quality assurance.
  • Adhere to, and support all Percepta and client ISO, Quality Systems, Q1 initiatives and company policies and procedures.
  • Attend and participate in team meetings.
  • Complete training courses as directed by Operations and/or Training.
  • Complete additional tasks and projects as needed.

What You Bring to the Role

  • Bilingual French and English required - must pass assessment written and oral.
  • High school diploma required - College degree preferred or equivalent work experience required
  • 3-5 years of relevant work experience
  • A passion for at least one of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.
    • Exceptional customer service
    • Automotive Industry
    • Cutting edge technology
  • For technical programs desired experience includes: basic networking experience and knowledge of dealership communications. Knowledge of Windows Environment, Microsoft Office Suite, Internet Explorer, Java, Macromedia and Flash. Experience on email technology (SMTP)

What You Can Expect

  • Starting hourly rate of $23.00 + $2.00 bilingual premium for a total of $25/hour.
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)

A Bit More About Your Role

  • Excellent customer service ability.
  • Ability to maneuver through various systems to provide the dealer accurate information.
  • Displays professionalism and positive attitude.
    • Ability to effectively communicate with customers, managers and co-workers.
    • Ability to sway the opinion of others through verbal and/or written correspondence
    • Ability to adapt communication style to fit the style of others
    • Ability to diagnose issues quickly and resolve with patience and empathy
  • Willingness to take on new assignments.
  • Good reliability.
  • Ability to multi-task.
  • Ability to work well under pressure
  • Active listening skills
  • Strong multi-tasking skills, organizational, time management, planning and problem-solving skills
  • Self-sufficient, resourceful and works well with minimal supervision
  • Excellent communication skills - both verbal and written word
    • Passionate and confident over the phone or through chat
    • Savvy and demonstrates creative solutions
    • Present a professional and polished yet friendly
    • Speed and accuracy when typing

About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:

Culture of Service - to be treated like you are the customer from day one

Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect - a team that is accountable, dependable and gives you their full attention

Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.



Rockleigh, NJ



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