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Store Manager - La Crosse

People's Food Coop
La Crosse, WI
  • Posted: over a month ago
  • $60,000 to $70,000 Yearly
  • Full-Time
Job Description
Great Environment, 20% Staff Discount, PTO, 401k Employer Match!

Job Summary:

To meet store objectives established by the CEO and ensure smooth daily store operations with the highest level of service to customers. Create a positive work environment with proactive work relationships.

Duties and Responsibilities:

1. Customer Service

  • Treat people consistently, fairly and with respect
  • Ensure efficient, informative, and friendly service according to established customer service expectations
  • Build the PFC brand by ensuring consistent representation of our standards and culture.

2. Store Operations

  • Be PFC’s primary communicator to store personnel and serve as community liaison between store and public
  • Ensure smooth flow of store operations on a day-to-day basis. Arrange for coverage of vacant shifts as necessary and develop a back-up coverage plan.
  • Ensure appropriate manager on duty coverage during all hours of store operation
  • Resolve customer concerns and anticipate customer needs
  • Ensure efficient and effective store opening and closing procedures.
  • Ensure store is well stocked with appealing and abundant sets and displays and fresh products
  • Ensure proper store cleanliness and appearance to ensure customer satisfaction
  • Ensure compliance with all applicable laws: business licenses, permits, health regulations and security
  • Work with Marketing to plan, organize and execute promotional events and activities at the store level
  • Coordinate contracted services, including but not limited to uniform and towel, waste disposal, maintenance and repair, refrigeration service, store and office supplies, service, and security contracts

3. Leadership

  • Be an active member of the central resource team
  • Conduct bi-weekly one-on-one interaction with department managers to review goals and to solve problems relating to missing margin, labor and personnel issues
  • Lead weekly department huddles to communicate on current challenges, activities, and store performance
  • Promote team building and motivate staff to achieve their stated objectives
  • Cooperate with La Crosse Store Manager to ensure operational consistency between stores
  • Act as a model to all employees following the Management Commitment and the Employee Handbook

4. Planning and Budgeting

  • Take an active role in driving the success and progress of the entire organization
  • Plan and lead management team meetings
  • Assist CEO in preparation of annual business plan including annual operating and capital budgets, department labor budgets, purchasing budgets and work plans
  • Participate in setting measurable objectives for department managers
  • Monitor deviations from store budget, work with department managers to take corrective action
  • Ensure that PFC’s pricing strategies and programs are understood and implemented throughout the store
  • Research, analyze, present and, as approved, implement and manage projects to achieve positive progress on Ends and strategic objectives

5. Personnel

  • Coordinate and partner with direct reports regarding personnel recruitment, training, performance management, compensation and discipline in compliance with established practices, policies and budgets
  • Work with department managers to meet established sales, margin and labor budgets, working to correct problems as encountered
  • Enforce performance standards for brand, service, and quality
  • Ensure that all store staff receive on the job training. Ensure that every department uses a training plan
  • Interpret and enforce all conditions of employment according to the employee handbook, consistent with union guidelines as appropriate
  • Conduct annual evaluations of department managers
  • Take disciplinary action as needed for department managers. Assist HR and department managers with disciplinary actions
  • Assist in or lead employee terminations, following established policies and participate in investigations of employee complaints or grievances

6. Asset Protection

  • Ensure that PFC facilities and equipment are used in accordance to safety standards and that those assets are kept in safe working condition.
  • Ensure store-wide training in areas of security, safety and emergency procedures, and ensure that managers are trained to handle emergency situations
  • Investigate equipment repair and replacement needs d. Participate in quarterly inventories
  • Maintain cleanliness, safety and repair of building, equipment and vehicle
  • Ensure that cash and inventory are handled according to PFC standards to minimize shrink and theft

Requirements

Skills and Abilities:

  • Minimum of five (3) years of experience supervising multiple employees including hiring, training, leading, and evaluating
  • Experience in competitive retail food store environment with knowledge of food safety and facility maintenance systems
  • Ability to develop and interpret financial statements, and establish margin and pricing
  • Possession of a valid MN driver’s license with an acceptable driving record
  • Have knowledge of category management and use a disciplined approach to managing product categories
  • Ability to plan, develop, implement, and assess systems to provide for efficient and productive retail operations
  • Demonstrated project management success
  • Demonstrated ability to work independently and exercise independent judgement on tasks
  • Excellent communication and listening skills
  • Ability to professionally document, communicate and archive notes of meetings, evaluations, events, and trainings
  • Ability to work well with others in a cooperative environment where teamwork and constant communication is essential
  • Outstanding customer service skills
  • Regular, predictable attendance
  • Demonstrated ability to follow through on commitments
  • Demonstrate objectivity, neutrality, and calmness under pressure
  • Computer proficiency including Microsoft Office and Outlook
  • Demonstrated ability to work any day of the week and available for evenings, weekends and holidays
  • Knowledge of current trends in grocery and natural foods industry
  • Travel for trainings and conferences, and for meetings in La Crosse and/or Rochester depending on home store

Physical Requirements:

The physical requirements described here are those that an employee must meet, with or without reasonable accommodation, to successfully perform the essential functions of this job.

  • Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment continuously.
  • Ability to lift and carry up to 30 pounds frequently.
  • Ability to lift and carry up to 60 pounds occasionally.
  • Ability to stand or walk for 2 hours without rest.
  • Ability to bend, stoop, squat, kneel, climb stairs or ladder.
  • Ability to reach above shoulder height frequently.
  • Ability to talk and hear to communicate with customers.
  • Finger and hand dexterity with ability to grasp and hold items of different sizes.
  • Vision ability – close, distance, peripheral vision and depth perception.
  • Ability to read register screen and product and shelf labels


People's Food Coop

Address

La Crosse, WI
USA

Industry

Retail

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