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Field Service Technician

PeopleToGo Inc
Vancouver, BC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title: Field Service Technician
Location: Vancouver, British Columbia
Start Date: January 3, 2021
Duration: 6 months contract, possibility of extension
Hours: Monday - Friday, 40 hours per week.  Start time could vary between 5 am and 10 am depending on volumes. 

Overview:

Reporting directly to the Field Services Manager, the Field Service Technician will interface directly with Customers, to ensure success in the install and/or resolution of technical matters, system software and or hardware failures, product performance issues and user quality improvements. This role will also include delivery of field based preventive maintenance services. This individual must deliver service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

 

Key Responsibilities:

  • Perform intermediate-to-advanced hardware break-fix services on POS equipment and peripherals, PCs, laptops, network printers, and servers, etc.
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues.
  • Perform basic LAN and internetworking related activities.
  • Respond/update/close calls from National Dispatch/Call Management Center.
  • Perform warranty service calls both commercial and residential clients. DispatchUs will reimburse for cost of certification.
  • Perform other types of service calls from our Dispatch/Call Center as required
  • Lead projects and train resources with the assistance of the Project Management Office. Work closely with the Operations team to maximize utility and complete calls or projects as required.
  • Certify/upgrade skillset as required when new customers or technology is introduced.

 

Training Requirements upon hire

  • Emotional Intelligence
  • Conflict Resolution
  • Communication Strategies
  • Delivering Constructive Criticism
  • Teamwork and Team Building

Ontario only

  • Worker Health and Safety Awareness in 4 Steps https://www.labour.gov.on.ca/english/hs/elearn/worker/foursteps.php
  • Accessibility for Ontarians with Disabilities Act (AODA) Training https://www.aoda.ca/free-online-training/
  • Bill 168: Workplace Harassment and Violence Prevention

 

Requirements:

  • A valid driver’s license with a clear driver abstract and access to a reliable vehicle.
  • Must be able to pass a criminal background check and drivers abstract.
  • Available to work flexible work schedules.
  • Good communication skills.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Exceptional customer service skills.
  • Self-starter and the ability to manage multiple tasks.
  • Must provide your own IT tool kit and laptop, if possible.
  • Must have A+ certification.
  • Strong POS repair experience a bonus.
  • IT diploma from a recognized school, at minimum.
  • Dell DCSE certification a bonus (offered by PTG/DU).
  • 1 – 2 years POS experience completing hardware rollouts, refreshes, and other deployment related activities. (IBM, Fujitsu, Wincor-Nixdorf, Toshiba), is an asset.
  • Other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP), an asset.
Company Description
The PeopleToGo Approach

Looking for a job or ways to use spare time to increase your income? You need a staffing agency that appreciates the full value of your talents and skills, and knows how to put them to work to your best advantage.

You Need PeopleToGo

With almost 20 years experience in finding the right opportunities for workplace professionals, PeopleToGo understands the business and knows how to help you reach your full potential.

Whether you are looking for contract or full-time positions, the PeopleToGo Approach will find the right job for your skills, experience and goals.

* Responsive – When you choose PeopleToGo, we will respond to you quickly, accurately and with your best interests in mind.

* Connected – Depending on your wishes, you will get exposure to top IT companies in North America.

* Committed – As part of the PeopleToGo team of professionals, you get the help you need with resumé writing and interview optimization. You can also take advantage of ongoing training, education and certification programs designed to expand your skills and keep them up-to-date.

The Result of The PeopleToGo Approach?

When you take advantage of everything PeopleToGo offers job seekers, you maximize your work potential and you quickly add to your experience, skills and connections. It all leads to the best result possible: increased market value for your talents.

L'approche PeopleToGo

Vous recherchez un emploi ou des moyens d'utiliser votre temps libre pour augmenter vos revenus? Vous avez besoin d’une agence de recrutement qui apprécie toute la valeur de vos talents et de vos compétences et sache les utiliser au mieux.

Vous avez besoin de PeopleToGo

Avec près de 20 ans d'expérience dans la recherche d'opportunités pour les professionnels du lieu de travail, PeopleToGo comprend l'entreprise et sait vous aider à atteindre votre plein potentiel.

Que vous recherchiez un poste contractuel ou à temps plein, l’approche PeopleToGo trouvera le poste qui convient à vos compétences, à votre expérience et à vos objectifs.

* Responsive - Lorsque vous choisissez PeopleToGo, nous vous répondrons rapidement, avec précision et en tenant compte de vos intérêts.

* Connecté - En fonction de vos souhaits, vous obtiendrez une exposition aux meilleures entreprises informatiques en Amérique du Nord.

* Engagement - En tant que membre de l'équipe de professionnels de PeopleToGo, vous obtenez l'aide dont vous avez besoin pour la rédaction de CV et l'optimisation des entretiens. Vous pouvez également profiter de programmes de formation continue, d’éducation et de certification conçus pour développer vos compétences et les maintenir à jour.

Le résultat de l'approche PeopleToGo?

Lorsque vous profitez de tout ce que PeopleToGo offre aux demandeurs d’emploi, vous maximisez votre potentiel de travail et vous ajoutez rapidement à votre expérience, à vos compétences et à vos relations. Tout cela conduit au meilleur résultat possible: une valeur de marché accrue pour vos tal.

PeopleToGo Inc

Why Work Here?
The PeopleToGo Approach - Results Driven

The PeopleToGo Approach Looking for a job or ways to use spare time to increase your income? You need a staffing agency that appreciates the full value of your talents and skills, and knows how to put them to work to your best advantage. You Need PeopleToGo With almost 20 years experience in finding the right opportunities for workplace professionals, PeopleToGo understands the business and knows how to help you reach your full potential. Whether you are looking for contract or full-time positions, the PeopleToGo Approach will find the right job for your skills, experience and goals. * Responsive – When you choose PeopleToGo, we will respond to you quickly, accurately and with your best interests in mind. * Connected – Depending on your wishes, you will get exposure to top IT companies in North America. * Committed – As part of the PeopleToGo team of professionals, you get the help you need with resumé writing and interview optimization. You can also take advantage of ongoing training, education and certification programs designed to expand your skills and keep them up-to-date. The Result of The PeopleToGo Approach? When you take advantage of everything PeopleToGo offers job seekers, you maximize your work potential and you quickly add to your experience, skills and connections. It all leads to the best result possible: increased market value for your talents. L'approche PeopleToGo Vous recherchez un emploi ou des moyens d'utiliser votre temps libre pour augmenter vos revenus? Vous avez besoin d’une agence de recrutement qui apprécie toute la valeur de vos talents et de vos compétences et sache les utiliser au mieux. Vous avez besoin de PeopleToGo Avec près de 20 ans d'expérience dans la recherche d'opportunités pour les professionnels du lieu de travail, PeopleToGo comprend l'entreprise et sait vous aider à atteindre votre plein potentiel. Que vous recherchiez un poste contractuel ou à temps plein, l’approche PeopleToGo trouvera le poste qui convient à vos compétences, à votre expérience et à vos objectifs. * Responsive - Lorsque vous choisissez PeopleToGo, nous vous répondrons rapidement, avec précision et en tenant compte de vos intérêts. * Connecté - En fonction de vos souhaits, vous obtiendrez une exposition aux meilleures entreprises informatiques en Amérique du Nord. * Engagement - En tant que membre de l'équipe de professionnels de PeopleToGo, vous obtenez l'aide dont vous avez besoin pour la rédaction de CV et l'optimisation des entretiens. Vous pouvez également profiter de programmes de formation continue, d’éducation et de certification conçus pour développer vos compétences et les maintenir à jour. Le résultat de l'approche PeopleToGo? Lorsque vous profitez de tout ce que PeopleToGo offre aux demandeurs d’emploi, vous maximisez votre potentiel de travail et vous ajoutez rapidement à votre expérience, à vos compétences et à vos relations. Tout cela conduit au meilleur résultat possible: une valeur de marché accrue pour vos tal.

Address

453 W 12th Ave

Vancouver, BC
CAN

Industry

Engineering

Website

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