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IT Desktop Support (Temp)

PeopleConnect La Mesa, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Summary -

The IT Desktop Support is responsible for providing and ensuring coverage for the ICD Help Desk. The coverage provide will be for first and second level support to all users – 24/7/365. This role ensures services meet the needs of the business and users, and are efficient, effective, timely, and customer focused manner. The IT Desktop Support works proactively while exercising sound judgement in fast-paced result driven environment that requires attention to detail. Desktop Support Specialists will work in the IT department. Knowledge and experience working with Office 365, Google Docs, security badging and cloud applications. The Desktop Support Specialist must have knowledge and experience working on Windows and in an Apple environment.

Essential Duties and Responsibilities -

  • Pay attention to internal customer's (employee's) descriptions of their computer problems
  • Ask internal customers questions to properly diagnose the problem
  • Walk internal customers (employees) through the recommended problem solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have
  • Respond to email request for help and provide technical help to non-IT computer users
  • Supports administrative tasks and projects relative to the Security, Desktop, Wide Area Network, Local Area Network, Telephone functions, Software and Hardware, SaaS, Enterprise Solutions, Cloud Based Applications, etc. - all aspects of the data base management
  • Identify problem trends and develop solutions to ensure troubleshooting efforts are proactive and effective
  • Diagnose and resolve software and hardware incidents, including operating system across a range of applications
  • Perform duties in a cost-effective manner to avoid waste of resources without jeopardizing quality or service
  • Complete tasks and/or projects within budget and on schedule
  • Undertaking other duties not specifically stated, which from time to time are necessary, without altering the nature or level of responsibility
  • Other duties as assigned

Supervisory Responsibilities -

Not Applicable

Qualifications (Knowledge, Skills, and/or Abilities) -

  • Customer centered with strong communication skills
  • Knowledge of call center telephony and technology
  • Excellent written and verbal communications skills- for technical and non-technical audiences
  • Strong knowledge of Desktop operating systems, Cloud based telephony solutions, Active Directory, Microsoft Office 265, Adobe Creative Suite, Single source authentication, anti-virus and security
  • Knowledge of different OS: Windows 7,8, 10, Mac OS
  • Ability to work independently with minimal supervision
  • Exceptional customer service skills with a focus on teamwork and collaboration
  • Have OPEN availability and willing to work a flexible schedule, including weekends and holidays
  • Attention to detail

Competencies -

The IT Desktop Support will be proficient in the following competencies as demonstrated through experience, training, and/or testing:

  • To be a highly motivated team player with the skills and ability to manage changing priorities
  • Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site
  • Ability to carry out instructions furnished in written, oral, or diagrammatic form
  • Knowledge of security operations and procedures
  • Ability to adapt to changes in the environment and organizations
  • Ability to write routine correspondence, including logs and reports
  • Excellent organizational skills
  • Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures

Minimum Education and/or Experience -

High school diploma, experience in Computer Science, Information Systems preferred, or equivalent combination of Education and experience is required

Language Skills -

  • Must have excellent written and verbal skills
  • Communication and interpersonal skills
  • Mathematical Skills-
  • Skill level necessary for position

Problem Solving/Reasoning Ability -

As required to perform essential job duties and responsibilities

Computer Skills -

  • 2-3 years of related technical experience in a help desk environment supporting Desktop, Wide Area Network and Local Area Network equipment, Telephony Systems
  • Remain current with industry standards and protocol

Certificates, Licenses, Registrations -

Not Applicable

Company Description
People Connect Customer Care is a leader in providing customer support and business for companies looking to create an external customer service platform. We provide an array of sophisticated customer service solutions to a variety of companies, from web-based membership companies to financial services enterprises.

We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service. In our San Diego office, we provide our services through multiple communication channels encompassing phone, e-mail and social media.

PeopleConnect

Why Work Here?
Awesome benefits, pet and child friendly!

People Connect Customer Care is a leader in providing customer support and business for companies looking to create an external customer service platform. We provide an array of sophisticated customer service solutions to a variety of companies, from web-based membership companies to financial services enterprises. We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service. In our San Diego office, we provide our services through multiple communication channels encompassing phone, e-mail and social media.

PeopleConnect's Logo

Address

9596 Chesapeake Dr

La Mesa, CA
91941 USA

Industry

Technology

Website

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