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Call Center Engineer

PeopleCom Washington, DC
  • Expired: 20 days ago. Applications are no longer accepted.

Call Center Engineer – Mid (5 Openings)

Green Card, USC or H1B (Must have worked for 3 consecutive years in USA

Washington DC

Metro accessible

Experience: Must have a minimum of 3 years of experience supporting an IT service desk.

Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains throughout the lifecycle of the users request to include following up with end-user and escalation team. Researches customer concerns and resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.

PeopleCom

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Washington, DC
USA

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