This is a Customer Service position supporting tax customers. Though a background in Tax is helpful it is not required. We are looking for strong Customer Service Experience and willing to learn the tax aspects of the job.
Job Content/Scope: This is a customer facing position providing Tax Support to Customers. Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations. Will apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries. Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy.
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