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Customer Service Representative

Pentastar Aviation Waterford Township, MI
  • Expired: over a month ago. Applications are no longer accepted.

Customer Service Representative – part-time

A Customer Service Representative has responsibility to greet high level business travelers and aircraft crew members with Ritz Carlton-like enthusiasm and process to ensure an outstanding experience by providing Customer Service at the highest level’s from Pentastar Aviation’s Executive Facilities.

Responsibilities for the position are as follows:

  • Bright and Sharp communication skill a must as you will be communicating directly with high status customers visiting the facilities.
  • Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation who you will be greeting planeside or in our Executive facilities.
  • Answering incoming phone calls to Pentastar Aviation to include Radio communications with aircraft and support personnel.
  • Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations and catering orders.
  • Confirming all requests with customers to ensure information is correct and the appropriate paperwork is generated.
  • Providing visitor security badge and direction to all visitors within the facilities.
  • Continuous monitoring of Security and Safety requirements for our customers and employees.

Qualifications for the position are as follows:

  • High School diploma or equivalent required
  • Valid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportation
  • Solid customer service skills
  • Requires an outgoing, friendly person with a positive attitude
  • Excellent verbal and written communication skills
  • 3-5 years experience of FACE-TO-FACE customer service experience
  • Strong computer skills (MS Office)
  • Ability to work flexible schedules including evenings, weekends and holidays
  • Ability to work overtime as required
  • Previous experience or knowledge in the aviation industry is preferred
  • Multitasking skills a must
  • Ability to work outdoor in all weather conditions

Pentastar Aviation

Pentastar Aviation is a aviation company located at the Oakland International Airport in Waterford Michigan. We are a full service aviation company. We offer Charter, Catering, Maintenance, Interior, Avionics and Fueling service. To find out more information and/or submit a resume go to: www.pentastaraviation.com and click on "Career Center" at the top of the home page.

Address

7310 Highland Road Waterford MI 48327
Waterford Township, MI
USA

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