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Penmac Staffing
West Plains, MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Penmac Staffing is searching for a proficient Collections Agent for our business partner in West Plains, MO.

Position Summary:
The collector will utilize collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state, and client collection guidelines and laws.
? Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements.
? Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
? Overcome stalls and objections & suggest money sources for debt payment.
? Utilize payment options including credit card and direct check and secure the information for processing.
? Execute verbal skjptracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment,
? Utilize the scripted opening when the right party is reached. This includes identifying the consumer, yourself and our company and asking for payment in full.
? Update the customer record with new information and record the call result including any relevant notes about the call.
? Enter new accounts into the Debtmaster program as received and assigned.
? Correspond with consumers, clients, attorneys, and forwarding agents as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
? A high school diploma and two years relevant experience is preferred
? Previous experience in customer service, collection, or a related role is preferred
? Previous knowledge and understanding of 3rd Party disclosure, FDCPA and HIPAA is preferred
? Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette
? Prior PC and keyboard knowledge utilizing word processing and spread sheets
? Ability to compute basic math calculations
Employee works in an office environment. Employee sits, at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.

Penmac Staffing


West Plains, MO


Finance and Insurance

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