We are seeking an energetic and talented individual who can bring their skills and experiences to our Pella team!
Pella Boston Windows and Doors, an innovative, dynamic, growing company is now looking for a Call Center Representative at our Haverhill, MA location. Pella provides a fast paced, fun, and respectful work environment. Call Center Representatives must be detail oriented, process driven and efficient while providing excellent customer service to both internal and external customers.
· Competitive hourly rate
· Full Benefits package including Medical, Dental, Vision, 401K and Life Insurance
· Competitive commission plan
Positive, supportive, and fun team environment
In this dynamic role you will be responsible for managing and scheduling free in-home consultations. You will be working with a mixture of inbound and outbound data and converting that opportunity into qualified appointments. This position will also be responsible for massaging and nurturing our existing customer base creating stronger relationships through positive customer service experiences. This is a multi-faceted role and will require a strong understanding of appointment generation, data mining and lead generation management.
· Inbound/Outbound phone sales experience preferred
· Outbound call center experience a plus
· Strong work ethic and discipline
· Data management skills a plus
· Appointment generation
· Excellent verbal and organizational skills
· Strong desire to succeed
· Time management skills
· Team player
· Positive attitude
· Customer service
As an individually owned Pella branch we are committed to excellence, which has helped to propel Pella into one of the most successful window and door manufacturers in the U.S. and Canada. Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. Founded in 1925, Pella is a family-owned and professionally managed privately held company, known for its history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction. The company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship.
Apply today to learn about your future as a team member of Pella Windows and Doors!