Trade Sales Manager

Do you love mentoring talent to their full potential and increasing sales? Do you have the skills and the drive to succeed? Are you ready to work for a company that values you as a person?

Pella Windows and Doors of NC is a fast-growing business that is passionate about what we do, and we're looking for people who share our passion–from product innovation to manufacturing, and everything in between. It takes a team, and we are looking for dedicated talent who want to join our family.

SUMMARY
The Trade Sales Manager manages the activities of a team of outside sales representatives in the trade segment. The sales process and staff support the fulfillment of branch objectives, specifically customer satisfaction, market share growth, and profitability. This position serves as the key driver for process development and improvement, training, communication, and execution among the trade sales team. Provides training, coaching and/or workload adjustments as necessary.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Develops metrics to evaluate performance and anticipate needs of the sales team and the market. Assist with an annual review of key metrics that include DSO, net errors, CSR goals, discount targets, and inventory turns.
• Develops and maintains an adequate understanding of Pella products and systems to direct others, answer questions from customers or direct reports, drive accuracy of pricing and order entry, and maximize opportunities to meet customer needs.
• Regularly partners with direct report sales representatives to call on existing and prospective customers.
• Ensures consistency of customer experience and sales process through training and coaching.
• Assists the General Manager with building the segmentation strategy, trade segment marketing initiatives/tactics and promoting key customer/prospect events.
• Researches and communicates market or competitive information that may be useful to the organization.
• Responsible for assigning and directing work; appraising performance; rewarding and disciplining behaviors; addressing and resolving concerns and facilitating professional development of all trade sales staff; Communicates expectations and provides factual and timely feedback to direct reports. Communicate the account management strategy, building solid business plans for all direct reports, and closely monitoring success and opportunities for improvement throughout the year.
• Acts as a liaison in creating a proactive communication between all departments. This includes working closely with order fulfillment, service, human resources, and finance to identify and resolve potential customer, employee, process, or training issues. Maintains open lines of communication and seeks input from others to ensure constantly improving levels of customer satisfaction.
• Assists in the development of the annual budget and manages budgeted revenue and spending for the area of responsibility; Manages returns and allowances for direct reports.
• Develops, documents, implements, and enforces sales and business-related processes designed to drive results, consistency and continuous improvement.

Qualifications:

• BS/BA with three (3) to five (5) year's sales or customer service management or general business experience required.
• Must be experienced in practices of employee supervision, process and policy development and implementation, etc.
• Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is preferable.

Benefits Include:

• Competitive Compensation
• 401k/ 401k Matching- 50% up to 6% after 1 year
• Profit Sharing
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• 9 Paid Holidays
• Vacation/PTO
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

Why work for Pella Windows and Doors of Carolina?

• Culture- We are a team-oriented company. We believe in our employees and strive in improving the lives of those we touch.
• Benefits- Comprehensive benefit packages
• Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Work- Life Balance- We take pride in our employees having a well work- life balance.
• Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.