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Customer Service Coordinator

Pella Windows & Doors of Colorado, Inc. Glenwood Springs, CO
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are seeking a Customer Service Coordinator to join our team!

The Customer Service Coordinator is responsible for coordinating all activities that our outside Service Technicians perform on a customer’s home or jobsite. These activities generally involve repairs, adjustments, or replacements of parts on windows & doors that have been installed already. Customers will contact you via phone, email, or occasionally walk-in and it will be your duty to understand what problem they are experiencing and how to fix it, then generate a quote for the necessary parts and labor and get them scheduled.

This position is located in our Glenwood Springs office, this is separated from the rest of the team which is located in Denver. The purpose is to deliver a more local experience, ideally having more walk-in customers that you’d develop rapport with over time.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Understand customers’ needs as described over the phone, email, or in-person.
  • Empathize with the customers regarding their problems to deliver an excellent experience.
  • Understanding our products well – we have 95-years of products and multiple lines with many specialized parts and pieces in the field.
  • Be able to clearly explain to customers what different parts and pieces are as you walk them through troubleshooting steps and provide technical assistance.
  • Document and update customer records in multiple computer systems based on interactions.
  • Set clear and realistic expectations with customers so they know what to expect.
  • Communicate early and often to ensure there are no surprises on events you coordinate.

QUALIFICATIONS

  • High School Graduate or GED.
  • Previous experience in customer service, sales, or other related field.
  • Attention to detail and troubleshooting skills.
  • Maintain a high level of technical skill.
  • Ability to use research tools and resources.
  • Ability to learn new products and diagnose issues.
  • Ability to prioritize multiple tasks with minimal supervision in a fast-pace environment.
  • Ability to build rapport with clients and customers.
  • Positive and professional demeanor.
  • Excellent written and verbal communication skills.

If you possess a high level of attention to detail, and the technical knowledge to resolve customer issues, we want to hear from you!

Pella Windows & Doors of Colorado, Inc.

Why Work Here?

Pella Windows & Doors of Colorado is an independent business that distributes products manufactured by Pella Corporation to a variety of customers (e.g. homeowners, builders, and general contractors). With four locations throughout the state of Colorado we are one of the top distributors in the United States of Pella window and door products. The Colorado branch has had the same owner and operator for the last 25 years. Pella corporation is known for its 95-year history of innovation, providing outstanding products, and environmental stewardship. The success of our business is due to providing our customers with a world class experience.

Address

5317 County Road 154, Glenwood Springs CO 81601
Glenwood Springs, CO
USA

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