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Customer Service Representative - Remote

Pearl Interactive Network
Lawrence, KS
  • Expired: August 05, 2022. Applications are no longer accepted.

Pearl Interactive Network is sourcing Customer Service Representatives – Remote.


The Customer Service Representative is responsible for disseminating information, helping with consumer complaints and handling escalations as they arise.


Why choose Pearl Interactive Network?


Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.


Pearl offers a Competitive Compensation and Benefits package to include:


  • Rate: $15 per hour + $4.23 toward Health and Wellness

  • Medical, Dental, Vision, and Life Insurance

  • Paid time off, Paid holidays

  • 401K eligibility

  • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 7 am - 4:30 pm CST, Monday - Friday


***Short-term project October - December***


Preferred Location(s): Lawrence, KS, Phoenix, AZ (Agents must be able to pick up equipment at an on-site facility)


Job Duties:


  • Provide accurate and knowledgeable responses to telephone inquiries in a courteous and professional manner.

  • Utilize standard technology such as telephone, e-mail, chat and web browser to perform job duties.

  • Successfully complete ongoing training requirements as business needs dictate.

  • Assist callers with filling out online inquiries and/or complaints and submitting it electronically.

  • Make outbound calls as needed.

  • Process general and complex cases for non-phone work as assigned.

  • Provide accurate responses and documentation of inquiries and complaints from consumers.

  • Attention to detail while processing, being especially mindful of PII exposure.

  • Utilize scripts, standard operating procedures, and training materials to satisfactorily process documents in a timely and accurate manner.

  • Adhere to and support service level metrics that include schedule adherence, average handle time, response accuracy, and quality metrics.

  • Refer cases as required to Customer Service Representative III.

Job Requirements:


  • High School diploma or equivalent required, Bachelor’s degree preferred.

  • Security clearance required; position contingent upon the ability to obtain successful entrance on duty (EOD) background check.

  • 1-hour mandatory OT every Monday

  • Minimum 2 years’ customer service and/or financial products for service experience required.

  • Must be able to speak and read English clearly and professionally.

  • Bilingual requested and ability to speak Spanish clearly and professionally.

  • Must be able to type a minimum of 20 WPM, 30 WPM preferred.

  • Ability to effectively work within established contractual turnaround times required.

  • Must have demonstrated excellent listening, interpersonal, and leadership skills and the ability to organize simultaneous tasks.

  • Participate in training and receive certification that all required modules received a passing score.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.


Background Check, Drug Screening, and Skills Assessments Required


Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Pearl Interactive Network

Address

Lawrence, KS
66045 USA

Industry

Business

View all jobs at Pearl Interactive Network