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General Manager

PeakMade Real Estate
Los Angeles, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The General Manager is responsible for working closely with the Executive Director in overseeing the entire operation of a student housing community. Responsibilities include but are not limited to: strategic planning, financial management, risk management and university relations. In addition, the General Manager will be responsible for direct personnel oversight, staff recruitment, rent collection and ensure proper execution of resident retention programs. The ideal candidate will be seasoned in the student housing industry with impeccable organization, customer focus and time management skills.

Essential Duties and Responsibilities:

Personnel Management:

  • Manage high quality on-site staff through implementation of effective recruitment, training, coaching and development programs
  • Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
  • Direct entire Turn process per Company policies and procedures

Strategic Leasing Management:

  • Effectively maintain product knowledge of property and competitors through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
  • Effectively show, lease, and move in prospective residents
  • Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy

Financial Management:

  • Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
  • Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives
  • Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed

Customer Service:

  • Manage resident retention and service request follow-up programs
  • Monitor service request turnaround and ensure the responsiveness of the maintenance staff

Education/Experience and Technical Requirements:

  • High school diploma or equivalent is required; college degree preferred
  • Four (4) + years' experience in multi-family property management required
  • Two (2) years campus student housing management experience highly preferred
  • Proven ability to perform in all areas of Property Management including people management, financial reporting, problem-solving, sales, maintenance and resident relations
  • Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts
  • Demonstrated leadership skills
  • Excellent verbal and written communication skills
  • Working knowledge of Property Management software; Entrata highly preferred
  • Travel may be required as necessary to attend training and other company functions
  • Proven ability to demonstrate Peak's Mindsets


PeakMade Real Estate


Los Angeles, CA



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