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Residential Coordinator Assistant

Peak Properties Chicago ,IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Residential Coordinator Assistant

At Peak, we strive to be "the best place in town to find the best place in town." Our team enjoys and values:

· Family-like connection

· Teamwork

· Flexibility

· Problem solving

· Work variety

· Growth

· Casual atmosphere

The Residential Coordinator Assistant assists the Residential Coordinators and reports to the Associate Director of Property Management. She/he helps tasks within the day to day of Residential Coordinators within Leasing Department, and provide out of the office coverage to the RCs.

Additionally, she/he assists Property Managers with tenant issues, rent payments, key pick-up/drop off, leases inquiries, reports, and move-ins.

Primary Responsibilities:

Applicant Relations

·         Ensure applications are filled out with the correct information from prospective tenants applying to the units

·         Ensure proper documentation (i.e. of state ID and income verification) is provided from each applicant

·         Ensure all administrative and move-in fees are paid and any applicable fees are waived and removed

·         Ensure all screening of applicants is done per applicable laws and policies prior to   approval or denial of an applicant

Tenant Relations

·         Update personal information from tenants when proper/new documentation is provided

·         Provide tenants with documentation and instruct tenants on the process of subletting, reletting, buy-outs, and/or roommate switches

·         Provide information, explain leases, and answer Leasing questions tenants may have 

·         Transfer and connects tenants to the correct person to provide them with the additional information needed

 Reporting

·         Assist Residential Coordinators with updating renewals, market rents, or any fees/ concessions an applicant may receive

·         Adjust or update tenant ledgers to be up to date

RC and Property Manager Relations

·         Communicate with RCs and Property Managers on the current state of portfolios and any future changes within them

·         Actively check-in with RCs and Property Managers about applicants or tenants before finalizing Leasing decisions

 

 Knowledge & Skills

·         High level of organization

·         Attention to detail and follow up

·         Competence with and/or desire to learn and use systems/ tools (Yardi, Rentcafe, Monday, DocuSign, Mxie, and Excel)

·         Strong interpersonal and business communication skills

 

Availability and Work Hours

·         Available to work from 9AM-5PM regular hours

·         Ability to access emails on weekends to resolve issues in a timely matter

Peak Properties

Address

Chicago, IL
USA