Customer Service Representative

We are looking for someone to join our energetic and fun team in our local Bradenton office!

Real support means real people backing you up. Our company’s success depends on your success. As our Customer Service Specialist, you will be the voice of the company, making sure every customer is cared for and each inspector has everything they need to be at the top of their game. You will be responsible for helping customers by providing product and service information and resolving technical issues.

We are searching for someone who has:

• A passion for helping people
• High personal integrity and character
• Excellent communication skills, especially on the phone
• Commitment to excellence with a winning attitude
• Team player who is coachable and accountable
• Unquestionable work ethic

Make a Difference:

Our inspectors can make a real difference in people's lives. They are working with people who are making the largest financial investment they possibly have ever made. Their work can impact, and protect, families for generations. We pride ourselves on being a unified company that shares our values of commitment and dedication with our clients. As the Customer Service Specialist, you will ensure every process runs efficiently and smoothly, both for our clients and our inspectors.

Full Job Description

The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the office. From scheduling client meetings, to communicating between departments, you will be responsible for completing multi-level tasks in a professional and timely manner. Responsible for scheduling and overseeing additional trainings / meetings.

Responsibilities:

• Answer phones and direct calls with a positive attitude
• Provide office guests with an unparalleled experience
• Assist in handling office requests for dial-ins, conference rooms, travel requests, etc.
• Order office supplies and provide inventory control system
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve client issues and concerns
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills
• Ability to multi-task, organize, and prioritize work
• Corel and /or PhotoShop experience preferred

If this sounds like a fit for you, we look forward to meeting you!

Schedule:

• Monday to Friday

Communication method(s) used:

• Email
• Phone

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

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