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Customer Support Specialist (Venmo)

PayPal Chandler, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

At Venmo, we build products that make payments easy. Our payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of our users’ payments are highlighted and shared in our social feed. As a Customer Support Specialist you will be helping customers with inquiries regarding their Venmo accounts. We’re looking for a customer service expert who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

At Venmo, we build products that make payments easy. Our payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of our users’ payments are highlighted and shared in our social feed. As a Customer Support Specialist you will be helping customers with inquiries regarding their Venmo accounts.

We’re looking for a customer service expert who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

Responsibilities

  • Provide world class customer service.
  • Field support calls, chat, and emails from users about our product offerings.
  • Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear
  • Educate our customers on how to use Venmo to send and receive payments
  • Work to continuously learn about the payments industry in hopes of quickly becoming an expert
  • Proactively look for ways to improve internal processes

Requirements

  • Team player - we win as a team.
  • Enjoys being on the phone interacting with customers
  • Must be a self-starter and self-learner
  • Someone who is routinely the Tech Support hotline for his/her family and friends
  • 2+ years experience in a role that put you in direct contact with consumers
  • Someone who enjoys a fast paced yet fun working environment
  • Comfortable with a flexible work schedule working nights, weekends and holidays
  • Willingness to work hard and have fun doing it!

Education

  • High School Diploma or Equivalent (Required)

Did you ever want to know what a day in the life of a teammate looks like? Check out what our team has to say by clicking the link below.

http://pypl.work/dayinlife

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us.

 

 

PayPal

Why Work Here?

PayPal offers a variety of comprehensive and competitive benefit programs - most start day 1!

Address

3000 One Payment Way
Chandler, AZ
USA