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Bilingual Customer Care Analyst - Canadian French

Burlington, VT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

PayIt is a fast-growing GovTech company on a mission to bring governments and people closer together through our award-winning, SaaS platform. 

When PayIt started, it was difficult (or just plain impossible) to renew a Driver's License or pay a court ticket in a mobile, quick, or convenient way. PayIt, along with our award-winning government partners, has made processes like going to the DMV or to a county courthouse, one that you can do right from your smartphone or computer. Since then, PayIt has been building an entire business toolkit for local and state government agencies while simplifying doing business with government agencies by consolidating hundreds of services and payments into one connected experience for citizens. Meanwhile, through our secure cloud-based platform, we have reduced friction for the everyday citizen, making digital government services accessible, equitable, and efficient.

We are well funded, we have picked up awards from Forbes, FAST Design (alongside McDonald's and Nike), our CEO has won EY Entrepreneur of the Year award, and we have been recognized as a leader in our industry as a GovTech 100 the past six years in a row. 

About the Role:

PayIt Customer Care is the face of PayIt to the public. 

We are dedicated to creating an experience that sets new industry standards, just like PayIt's products. 

PayIt Customer Care engages with our constituents across North America through 1:1 phone calls, emails, social outreach, and chat, all the while providing ongoing feedback to our Product and Client Management teams.

What You'll Be Doing:

Customer Care Analysts serve our end users via several channels. It requires a "say yes" attitude as you speak with those who are less digitally inclined, providing support and guiding them to successfully use our software. You'll work with your team to scale processes and practices as our expanse across North American continues to grow, building content and working with engineering to improve our practices.

What You'll Need to Have:

  • 3-5 years of SaaS software support experience 
  • Fluent in Canadian French and English
  • Strong listening skills and the ability to be responsive, patient, and explain a wide range of software concepts.
  • Excellent written and verbal communication skills and the ability to speak clearly and concisely on the telephone. 
  • Experience using ticketing systems, and proven ability to deliver exceptional customer experience.
  • Strong problem-solving abilities, leveraging information to make recommendations or decisions in a dynamic environment.
  • Self-starting attitude with willingness to self-educate and acquire new knowledge and skills quickly and independently. 
  • Good time management skills with proven ability to complete complex projects on a deadline.
  • Ability and willingness to work outside of 9AM - 5PM when required.

Bonus Points For: 

  • Knowledge of Jira, Zendesk

Why Work For Us:

  • Our most important resource is our people. We value your feedback and have a unique environment where collaboration and bottom-up feedback about the problems we are solving is critical to our daily success.
  • Saving someone's day is a rewarding way to spend yours. We tackle complex challenges that are interesting to solve, and directly impact the lives of our neighbors, friends and ourselves.
  • We know how to have fun and work toward something bigger than ourselves. 
  • Competitive salaries along with an excellent benefits package. 
  • Flexible and friendly work environment. We offered flexible working arrangements long before a global pandemic forced other companies to adapt. 
  • We believe our culture permeates throughout our product and service, so it's one of customer-first.
  • We'll provide all the resources you need to do your best work.

What We Care About:

High aptitude, high integrity people who are great communicators and want to be part of a growing team. We're about openness, integrity, accessibility and great communication.

The usability of our products, sharing of ideas across teams, and commitment to the cities, counties, and states we serve are values.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. 

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.  

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship at this time.

To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers' alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.

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Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt's Business Code of Conduct and Information Security Policies.



Burlington, VT



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