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Mitigation Manager

Paul Davis Restoration of Charlotte
Charlotte, NC
  • Posted: over a month ago
  • $55,000 Yearly
  • Full-Time
Job Description

Position: Lead Mitigation Technician-Charlotte NC

Reports To: Mitigation Manager

What does a Mitigation Technician with Paul Davis do?

  • Serve others within your community in their time of need
  • Make a difference for others that have had a disaster strike their property
  • Work hard and take pride in completing projects (i.e. mitigating flood and fire damage)
  • Be empathetic and show a sense of urgency while communicating through modern technology
Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving technicians the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Technicians are on the front lines of restoring their communities by being first on site after disasters strike (i.e. floods, fires) and will be leading the mitigation effort to restore the property.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a technician if you take pride in your work and have fun while working with others.

Team Compensation and Benefits:

  • Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
  • Monthly cross-training opportunities to advance your career
  • Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
  • Paid training
  • Health Insurance Option
  • Bonus program for performance
  • Referral program
  • Great culture and team dynamic
  • Compensation based on experience and performance
Team Qualifications (Requirements):

  • Desire to join a world-class team and contribute a positive attitude
  • Dedication to customer service
  • Fluent in English
  • Clean criminal background check
  • Ability to pass a drug test
  • Valid driver's license with a clean record
  • Have the ability to work nights/weekends and overtime, if needed
  • Ability to lift 75 LBS frequently
  • Desire to continually learn new things
  • Must know Xactimate Estimating
  • Must know MICA and Moisture Mapper
Role on the Team (Job Responsibilities):

  • High level performance of water mitigation, tarping, board up, mold remediation, asbestos/lead abatement and carpet cleaning/reinstallation services according to Paul Davis and industry specifications under the supervision of the Mitigation Manager.
  • Focus and dedication to providing excellent customer service.
  • Maintain a clean, properly stocked and organized truck and maintain all company equipment.
  • Be accessible by phone and participate, as necessary, in the on-call schedule.
  • Assist in warehousing and facility related tasks when necessary.
  • You will assist other team members as you see opportunities arise and be a leader for the team when needed.
  • Ability to write estimates in designated software. 
Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you. Experience with Xactimate is a plus.

We support and hire Veterans and we are an Equal Opportunity Employer!


BASIC FUNCTIONS: Responds to all activities of emergency services and oversees restoration services 


  • Professionally represent the Paul Davis principles of honesty and integrity.
  • Point person and first responder for every emergency loss.
  • Establishes and records the scope of work to be accomplished.
  • Coordinates and supervises work on Emergency Water Services (to include extraction, developing drying plans, and providing project documentation).
  • Coordinates and supervises work on Emergency Fire/Smoke Services (to include deodorization, pack-outs, board-ups, and securing structure).
  • Coordinates and supervises work on Mold Remediation (including demolition and cleaning).
  • Coordinates and supervises work in the preparation and cleaning of carpets and furniture upholstery.
  • Oversees Equipment Maintenance and expendables (to include maintaining
  • MSDS sheets).
  • Communicates with Management & Customers.
  • Trains and supervises emergency services technicians and assistant technicians.
  • Maintains relationship with adjusters and communicates with updates as needed.
  • Performs on-call rotation as needed.
  • Completes jobs successfully and obtains certificate of completion.
  • Able to climb a ladder.
  • Able to list at least 75 pounds.
  • Able to work in confined spaces.
  • Proficient writing estimates with Xactimate/Symbility
  • Able to work around a variety of chemicals without any adverse reaction or sensitivity. IICRC certifications: Water Restoration Technician, ASD, Fire & Smoke Technician, Applied Microbial Remediation (PDR Certification), 
  • Required High School diploma or equivalency, valid Driver’s License, copy of current driving history issued by DMV

Paul Davis Restoration of Charlotte


Charlotte, NC
28269 USA



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