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Operations Manager for Insurance Restoration Industry

Paul Davis Restoration of Central Florida
Orlando, FL
  • Posted: over a month ago
  • $85,000 to $130,000 Yearly
  • Full-Time
Job Description

Job description for Production Manager:

  • Manage and delegate the starting and completion of reconstruction projects

  • Manage estimators

  • Train and coach team members that produce reconstruction projects

  • Communicate with customers frequently on the status of the job

  • Conduct annual, mid-year and 90-day performance reviews with all direct report team members

  • Find, hire and train new team members using Rotor skills set

  • Conduct Weekly L10 and GSR meetings (traction methodology)

  • Assist in resource management with emergency services

  • Create work orders for projects

  • Schedule vendors and subcontractors for repairs to be completed

  • Manage an on-site foreman on each project

  • Order materials

  • Approve purchase orders

  • Work with Account Receivables on collections

  • Review estimates as needed and align budgets with expectations

  • Provide weekly updates on all active projects

  • Provide constructive feedback

  • Communicate and negotiate with insurance carriers and property owners

  • Resolve conflicts with carriers, property owners, vendors and tradesmen

  • Audit customer service complaints

  • Manage and exceed budget expectations

  • Monitor job sites for safety issues, quality and training opportunities

  • 'Manage an Emergency Services Department

  • Attend industry related trainings and industry association events

  • Weekly manager on call duties

  • Follow the Paul Davis Values, Vision, Mission and 10 Serving Basics

  • All other duties as assigned

  • Business Development and Accounting/Office Manger will be managed by others.

Education and Experience:


  • High School Diploma or GED required

  • Five plus years of experience in a Management or Leadership role within the Restoration/Construction industry

  • Experience in construction and construction management/supervision


  • Class A or B General Contracting Licenses

  • Associate Degree or bachelor’s degree

  • Xactimate knowledge



$85,000-130,000 a year

Job Type


Full Job Description

The Operations Manager will possess a solid understanding of production matters related but not limited to residential Construction, Estimating, Customer Service, Water Mitigation, Mold Remediation, Contents Restoration. Maintain a keen insight in overseeing the full life-cycle of the production processes. Well-versed in the set-up, processing, and production of high-quality projects.


The Operation Manager is directly accountable to the President of the company

Duties and Responsibilities:

  • Relaying production information to field installers

  • Reviewing incoming sold jobs for accuracy, documentation, and work scope

  • Assisting in interviewing and onboarding new crews

  • Scheduling subcontractors, suppliers, and services associated with the projects

  • Implementing and supervising the execution and completion of all punch lists

  • Customer communications and relations including dispute management

  • Supervising and training Project Managers and CSRs on customer service and quality control

  • Ability to diagnose damage and repairs as needed

  • Scheduling all works to order with subcontractors (roofing, windows, siding, paint, gutters, etc...)

  • Pulling permits and making sure jobs pass inspection

  • Communicating with customers daily, assisting in CSR role as needed

  • Quality control checks as needed in the field

  • Assuring processes and policies are being followed and trained on

  • Assuring jobs are completed on time and within the anticipated profit margin

  • Hitting anticipated production department goals


  • 3-5 Years management experience

  • Ability to climb a ladder and be comfortable with heights

  • Construction experience preferred, but not required

  • Excellent time management skills

  • Ability to lead, train, and coach staff

  • Excellent written and verbal communication skills, including the ability to resolve conflict calmly

  • Strong attention to detail, good follow-through, and organizational skills

  • Ability to work with little to no supervision: Self-motivated and highly goal-oriented

  • Ability to work in a fast-paced environment while maintaining flexibility

  • Team Player

  • Ability to Multitask

  • Maintain the integrity of the Company

  • Salesforce CRM system knowledge a plus but not required

  • Knowledgeable in Microsoft Office (Excel, Outlook, Word)

  • Working knowledge of Xactimate and Symbility, Dash a plus

This is a full-time, salaried position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. In addition, the position requires being on-call and the ability to work during nonstandard hours when the need arises.

Travel on an as-needed basis.

Paul Davis Restoration of Central Florida


Orlando, FL



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