Operations Manager for Insurance Restoration Industry

Job description for Production Manager:

• Manage and delegate the starting and completion of reconstruction projects

• Manage estimators

• Train and coach team members that produce reconstruction projects

• Communicate with customers frequently on the status of the job

• Conduct annual, mid-year and 90-day performance reviews with all direct report team members

• Find, hire and train new team members using Rotor skills set

• Conduct Weekly L10 and GSR meetings (traction methodology)

• Assist in resource management with emergency services

• Create work orders for projects

• Schedule vendors and subcontractors for repairs to be completed

• Manage an on-site foreman on each project

• Order materials

• Approve purchase orders

• Work with Account Receivables on collections

• Review estimates as needed and align budgets with expectations

• Provide weekly updates on all active projects

• Provide constructive feedback

• Communicate and negotiate with insurance carriers and property owners

• Resolve conflicts with carriers, property owners, vendors and tradesmen

• Audit customer service complaints

• Manage and exceed budget expectations

• Monitor job sites for safety issues, quality and training opportunities

• 'Manage an Emergency Services Department

• Attend industry related trainings and industry association events

• Weekly manager on call duties

• Follow the Paul Davis Values, Vision, Mission and 10 Serving Basics

• All other duties as assigned

• Business Development and Accounting/Office Manger will be managed by others.

Education and Experience:

Required

• High School Diploma or GED required

• Five plus years of experience in a Management or Leadership role within the Restoration/Construction industry

• Experience in construction and construction management/supervision

Preferred

• Class A or B General Contracting Licenses

• Associate Degree or bachelor’s degree

• Xactimate knowledge

Salary

$85,000-130,000 a year

Job Type

Full-time

Full Job Description

The Operations Manager will possess a solid understanding of production matters related but not limited to residential Construction, Estimating, Customer Service, Water Mitigation, Mold Remediation, Contents Restoration. Maintain a keen insight in overseeing the full life-cycle of the production processes. Well-versed in the set-up, processing, and production of high-quality projects.

Accountability:

The Operation Manager is directly accountable to the President of the company

Duties and Responsibilities:

• Relaying production information to field installers

• Reviewing incoming sold jobs for accuracy, documentation, and work scope

• Assisting in interviewing and onboarding new crews

• Scheduling subcontractors, suppliers, and services associated with the projects

• Implementing and supervising the execution and completion of all punch lists

• Customer communications and relations including dispute management

• Supervising and training Project Managers and CSRs on customer service and quality control

• Ability to diagnose damage and repairs as needed

• Scheduling all works to order with subcontractors (roofing, windows, siding, paint, gutters, etc...)

• Pulling permits and making sure jobs pass inspection

• Communicating with customers daily, assisting in CSR role as needed

• Quality control checks as needed in the field

• Assuring processes and policies are being followed and trained on

• Assuring jobs are completed on time and within the anticipated profit margin

• Hitting anticipated production department goals

Requirements:

• 3-5 Years management experience

• Ability to climb a ladder and be comfortable with heights

• Construction experience preferred, but not required

• Excellent time management skills

• Ability to lead, train, and coach staff

• Excellent written and verbal communication skills, including the ability to resolve conflict calmly

• Strong attention to detail, good follow-through, and organizational skills

• Ability to work with little to no supervision: Self-motivated and highly goal-oriented

• Ability to work in a fast-paced environment while maintaining flexibility

• Team Player

• Ability to Multitask

• Maintain the integrity of the Company

• Salesforce CRM system knowledge a plus but not required

• Knowledgeable in Microsoft Office (Excel, Outlook, Word)

• Working knowledge of Xactimate and Symbility, Dash a plus

This is a full-time, salaried position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. In addition, the position requires being on-call and the ability to work during nonstandard hours when the need arises.

Travel.
Travel on an as-needed basis.