Skip to Main Content

General Manager

Paul Davis Company Owned Store
Jacksonville, FL
  • Posted: over a month ago
  • $120,000 to $150,000 Yearly
  • Full-Time
Job Description
Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?
Join the Paul Davis Team!

General Manager
The General Manager is responsible to recruit and coach all team members to build a strong performance based office. This role will support the company goals and strategies of the Company Owned Operations.

Why The Team Needs You: Serving others in their time of need is not easy. You will need to build foundational relationships based on trust, actively listen, and find ways to contribute to the business.  Our team puts emphasis into living our vision, mission, and values to be more than just a service provider – Paul Davis will grow to become over a $2 Billion business in the next 5 years.

Why Join The Team: We are an industry leader in residential and commercial emergency restoration services built upon principles of customer service, dynamic decision-making and leadership Our teams are performance-based and operate as One company, with one standard. One Company, One Standard ensures that every PDO office performs consistently to our key operational and financial benchmarks leveraging the power of our human and financial resources.  

Paul Davis Company Owned Stores offer excellent benefits to all full-time employees. ·        Medical, dental and vision plans available·        Paid sick leave·        Paid vacation time·        Paid holidays·        401k ·        Life insurance and more
Salary - $120,000-$150,000 base + bonus

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.  Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at] 

Core Objectives 1.   PDO is a customer and client Centric company, passionately focused on serving our community in its time of need and becoming an indispensable partner to our clients.2.   We are great operators. Our teams are performance-based and operate as One company, with one standard. 3.   One Company, One Standard ensures that every PDO office performs consistently to our key operational and financial benchmarks leveraging the power of our human and financial resources.4.   PDO is guided by clear goals, simple workflow, consistent execution, and a culture of inclusion and meaning.  Essential Duties/Responsibilities
  • Recruit and coach team members, promote teambuilding and engagement in the office 
  • Schedule and conduct department and company meetings and weekly GS&R’s with direct reports 
  • Coordinate and discuss financial/operational matters on a regular basis with finance personnel and department leads 
  • Communicate and collaborate with PDO Holdings operations and accounting leadership on financials/operations of the office 
  • Develop a business plan to achieve profitability goals
  • Responsible for expense budget maintenance
  • Monitor bank lines of credit, cash flow, and A/R for overall bank relationship status
  • Review and discuss sales performance with operations manager/department managers and marketing lead
  • Review job reports, WIP, and customer relations with AGM for backlog/contracts signed but jobs not started/flow of WIP/quality control/customer complaints.
  • Discuss and review marketing plans and objectives with Sales lead
  • Attend company marketing and business development events 
  • Review plans and needs of the company
  • Review staffing and operational changes needed by departments
  • Participate and lead in the recruitment, hiring, and onboarding process of A players 
  • Responsible for coaching and developing A players with leadership development skills and position development skills 
  • Conduct and Complete weekly GS&R meetings with direct reports 
  • Complete Goal Setting & Review meetings with direct Manager 
  • Participate in monthly GM meetings and required company meetings 
  • Implement, follow, and communicate company policies and procedures  
  • Ensure proper communication between departments
  • Ensure compliance with Franchise Agreement and Operations Manuals
  • Ensure compliance with third party administrator in respect to insurance guidelines  
  • Responsible for maintaining participation on insurance carrier programs 
  • Responsible for resolving escalated customer service matters 
  • Professionally represent the Paul Davis Restoration principles of honesty and integrity
  • Represent the company’s Vision, Mission, Values and 10 Serving Basics
 Competency – Knowledge, Skills and Abilities: 
  • Knowledge of Microsoft Office applications (Outlook, Word, Excel)
  • Knowledge of our main operating systems; RMS and Xactimate 
  • Knowledge of the restoration industry 
  • Knowledge and ability to read and write mitigation and reconstruction estimates
  • Knowledge of Project Management 
  • Knowledge of business development 
  • Customer Service Skills 
  • Communication skills (verbal and written) 
  • Coaching skills 
  • Problem Solving skills 
  • Situational Leadership skills 
  • Ability to read, interpret, and manage financial statements 
  • Ability to manage, lead, and coach a staff within an operation 
  • Ability to learn and operate our primary operating systems
  • Ability to create documents/contracts 
  • Ability to work office equipment (fax, scanner, printer, phone system, computers) 
  • Ability to work independently 
  • Ability to work in a team environment and develop staff 
  • Ability to coordinate and manage jobs within the same time frame
  • Ability to promote and sell our company and service 
  • Ability to pass maintain an acceptable background check and motor vehicle record check  
  • Stress Management and Composure 
  • Maintain a level of confidentiality 
  • Other duties as assigned
Required Education and Experience 
  • Bachelor’s Degree in Construction Management, Construction Engineering, Business Management or related field 
  • Five plus years’ experience in a Management role 
  • Five plus years’ experience in a Project Management and/or Estimator role 
  • Experience with reading and interpreting financial statements 
Preferred Education and Experience
  • Five to ten years’ experience in restoration or construction field 
  • Sales experience 
  • General Contractor’s License 
  • Leadership Development Trainings 
  • IICRC certifications 
Physical Requirement 
  • Must be able to stay in a stationary position up to 75% of the time
  • The person in this position needs to occasionally move about a customer job site (indoors and outdoors) 
  • Occasionally ascends and descends a ladder to service customer sites 
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
  • Must be able to observe and perceive information on a computer and documents 
  • Must be able to communicate and converse with customers over the phone and face to face 
  • Occasionally will lift up to 50lbs
  • Ability to safely operate a company vehicle  
Work Environment  The employee will be working indoors and outdoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. The employee will be exposed to outdoor weather conditions.  Travel   This position will require up to 25% local travel to jobs sites, trainings, and company events (as needed).  Reasonable Accommodation for Disability   Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer. Disclaimer    Paul Davis Restoration is an equal opportunity employer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Paul Davis Company Owned Store


Jacksonville, FL
32206 USA



What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.