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Patient Satisfaction Specialist

Patient First
Glen Allen, VA
  • Posted: over a month ago
  • Full-Time
Job Description

The responsibilities for this job include, but are not limited to, the following:
Handling inbound and outbound call in a timely manner, while providing accurate information regarding patients' accounts;
Communicating by telephone and in writing with patients, insurance companies, and any parties involved in the patient accounts process;
Ensuring courteous and professional communication is made with all parties;
Providing necessary information for Insurance Representatives to help reconcile patients' accounts;
Responding to request for information regarding patients' accounts;
Updating account information as necessary;
Ensuring customer questions and requests are handled completely and in a timely manner.

Minimum education and professional requirements include, but are not limited to, the following:
Employee must be 18 years of age or older;
High school graduate or equivalent;
Knowledge of insurance policies(preferred);
Excellent written and verbal skills;
Ability to politely and professionally handle all incoming telephone calls in a timely manner while maintaining high quality standards;
Must be able to prioritize and handle multiple tasks;
One to two years of successful customer service experience, preferably in a call center environment;
Basic math and analytical/problem-solving skills;
Good computer experience,including Microsoft Word and Excel;
Must be able to work independently and achieve productivity goals.

Company Description
Want to be part of a winning team and an innovative and growing health care company? Patient First provides excellent benefits packages, flexible hours, and competitive compensation for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Administrative Staff. Our employees love working in a friendly work environment that provides opportunities for advancement and professional growth.

Founded by a physician in 1981, Patient First operates medical centers throughout the Mid-Atlantic region. All Patient First Medical Centers are open 8 a.m. to 10 p.m. every day of the year, including holidays. Patient First provides non-appointment urgent care for routine injuries and illnesses, as well as primary care for patients who do not have a regular physician. Each Patient First center has on-site digital x-ray, on-site laboratory, and on-site prescription drugs.

At Patient First, our patients experience outstanding, professional care in an atmosphere where excellence is expected, innovation is continual, and commitment to patient care is our top priority. Make Patient First your work home and join our dedicated team of professionals today!

Patient First

Want to be part of a winning team and an innovative and growing health care company? Patient First provides excellent benefits packages, flexible hours, and competitive compensation for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Administrative Staff. Our employees love working in a friendly work environment that provides opportunities for advancement and professional growth. Founded by a physician in 1981, Patient First operates medical centers throughout the Mid-Atlantic region. All Patient First Medical Centers are open 8 a.m. to 10 p.m. every day of the year, including holidays. Patient First provides non-appointment urgent care for routine injuries and illnesses, as well as primary care for patients who do not have a regular physician. Each Patient First center has on-site digital x-ray, on-site laboratory, and on-site prescription drugs. At Patient First, our patients experience outstanding, professional care in an atmosphere where excellence is expected, innovation is continual, and commitment to patient care is our top priority. Make Patient First your work home and join our dedicated team of professionals today!

Address

Glen Allen, VA
USA

Industry

Healthcare

Website

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