We are a nationwide provider of specialty medical products.
Customer Service Representatives are responsible for making sure our patients have the best experience possible while ensuring that the company is in complete compliance with patient interaction and medical guidelines. This includes the handling of any customer complaints, contacting the patients as required to monitor the patient’s level of supply, inquire as to how they’re doing with their present product, discussing any new technologies and benefits with them, obtaining an updated physician prescription for the patient on a yearly basis, and obtaining approval from the patient for their next shipment.
Customer Service Representatives must be able to multi-task on a daily basis, be very comfortable on the phone, have excellent command of the English language, have the aptitude to learn and pick-up software programs quickly, have above average grammar and spelling skills, have an empathy for the patients, be friendly and accommodating while talking to patients, have patience with our patients and their needs, and be able to complete their various tasks on a daily and weekly basis.
Customer Service Representatives work from Monday-Friday, total of 40 hours. Typical hours are 8:00am – 4:30pm, with a 30-minute lunch period. Hours can be flexible based on the employer or employee’s needs, as long as they work a 40-hour work week.
Pay is based on experience, with a starting range of $18-$19 an hour.