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DIRECT HIRE Customer Service Representative

Pathfinders, Inc. Fishers, IN
  • Expired: 15 days ago. Applications are no longer accepted.

We are currently hiring several candidates to join our growing customer service team! This is a full time position within a call center setting. This is an excellent opportunity to join a growing organization with growth, mobility and on the job training and advancement.

Responsibilities

• Participate in extended training program meeting assessment requirements throughout. • Work with all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax and default.

• Research and resolve inquiries in a call center environment.

• Must be flexible with work schedule; assigned schedules may include early morning, day and evening shifts. Saturdays are a requirement.

• Attendance and punctuality are crucial for this position.

• Ability to use/follow structured EMpower schedules by returning from breaks and lunch at scheduled times to support team and business objectives.

• Work in a highly competitive team environment adhering to key performance metrics with high emphasis on quality and productivity.

• Provide first call resolution and root cause analysis.

• Interact with clients through telephone, email and chats.

• Other duties as assigned.

Qualifications

• Proven ability to perform in a fast-paced, structured and complex work environment.

• Prior call center and customer service experience preferred.

• History of problem solving challenging situations.

• High School diploma or GED required

• Successful completion of new hire training program.

• Flexibility and ability to adapt to change quickly

• Ability to work with all levels of management

• Excellent listening skills.

• Strong problem resolution skills.

• Excellent verbal and written communication skills.

Pathfinders, Inc.

Why Work Here?

About Pathfinders, Inc. Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies! Inc. 5000 winner - 5 years Philly's Fastest Growing Companies - 5 years

Address

Fishers, IN
USA

Website