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Customer Service Representative

Pathfinders, Inc.
Woodbridge, NJ
  • Expired: 15 days ago. Applications are no longer accepted.
Job Description

The Customer Care Associates are responsible for handling a large volume of inbound calls from customers, agents, and third parties.

• Answer basic questions regarding auto, home and umbrella policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
• Deliver first call resolution and make it easy for the customer.
• Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella)
• Accurately enter and update policy information into the various processing systems and handle phone inquiries.
• Develop and foster Agent/Company Relationships.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
• Able to work a flexible schedule is a critical aspect of this position.

Qualifications and Education
• College degree preferred.
• Excellent interpersonal, listening, communication and organizational skills.
• Strong analytical and decision making skills.
• Excellent computer/data entry and math skills.
• Flexibility and ability to work under pressure.
• Willingness and ability to learn new functions within the Customer Solutions Center

Company Description
About Pathfinders, Inc.

Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!

Inc. 5000 winner - 5 years
Philly's Fastest Growing Companies - 5 years

Pathfinders, Inc.


Woodbridge, NJ



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