Customer Service Representative

The Customer Care Associates are responsible for handling a large volume of inbound calls from customers, agents, and third parties.

Responsibilities:
• Answer basic questions regarding auto, home and umbrella policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
• Deliver first call resolution and make it easy for the customer.
• Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella)
• Accurately enter and update policy information into the various processing systems and handle phone inquiries.
• Develop and foster Agent/Company Relationships.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
• Able to work a flexible schedule is a critical aspect of this position.

Qualifications and Education
• College degree preferred.
• Excellent interpersonal, listening, communication and organizational skills.
• Strong analytical and decision making skills.
• Excellent computer/data entry and math skills.
• Flexibility and ability to work under pressure.
• Willingness and ability to learn new functions within the Customer Solutions Center