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Customer Service Representative

Pathfinders, Inc.
Kennett Square, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our client, a Pharmaceutical client in the area, has tripled in size and is looking for new Patient Care Coordinators for growth oriented opportunities.

The incumbent is responsible for executing program requirements, managing daily workflow, providing accurate and complete data input, managing pre-certifications and providing high levels of customer service.

Job Scope and Major Responsibilities:

  • Complete prescription intake process including verification of insurance coverage
  • Assist physician’s offices through the prior authorization and appeals process
  • Research financial assistance options for patients through copay cards, foundations, and assistance programs
  • Coordinate prescription processing and delivery with dispensing pharmacies
  • Manage and triage high volume of customer service phone calls while managing day to day operations
  • Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals
  • Ensure proper documentation of process flow from prescription initiation through completion
  • Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status
  • Interface with IT department to improve system functionality and workflow
  • Attend team meetings to support ongoing program development
  • Other responsibilities as assigned
  • Success in this position is defined by high levels of customer service and timely processing of prescriptions through all phases
  • Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)

Performance Criteria:

Performance in this role is measured by accurate and timely routing of referrals and reporting as well as high levels of customer service.

Qualifications

Required Qualifications:

  • Minimum of 2 years pharmacy experience preferred OR
  • Previous work experience in a call center environment or customer service role preferred OR
  • 1+ Year Medical Billing Experience
Company Description
About Pathfinders, Inc.

Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!

Inc. 5000 winner - 5 years
Philly's Fastest Growing Companies - 5 years

Pathfinders, Inc.

About Pathfinders, Inc. Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies! Inc. 5000 winner - 5 years Philly's Fastest Growing Companies - 5 years

Address

Kennett Square, PA
USA

Industry

Business

Website

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