Entry Level Customer Service Assistant
Patch Peak Digital
- Expired: March 02, 2023. Applications are no longer accepted.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.
- Onboard new client accounts, which includes the collection of required documentation and client information
- Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
- Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
- Strong written and verbal communication skills.
- Detail-oriented with the ability to line up and organize workflow.
- Ability to work effectively in a team as well as independently.Able to accomplish a variety of tasks in an efficient, organized manner.
Patch Peak Digital
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