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Entry Level Customer Service Assistant

Patch Peak Digital
Austin, TX
  • Expired: March 02, 2023. Applications are no longer accepted.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.



  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.
  • Onboard new client accounts, which includes the collection of required documentation and client information
  • Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
  • Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.


  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Experience working with customer support.
  • Strong written and verbal communication skills.
  • Detail-oriented with the ability to line up and organize workflow.
  • Ability to work effectively in a team as well as independently.Able to accomplish a variety of tasks in an efficient, organized manner.

Patch Peak Digital


Austin, TX
78705 USA