Entry Level Customer Service Assistant

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.
• Onboard new client accounts, which includes the collection of required documentation and client information
• Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
• Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to line up and organize workflow.
• Ability to work effectively in a team as well as independently.Able to accomplish a variety of tasks in an efficient, organized manner.