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Dynamic Customer Service Representative

Paschal Air, Plumbing & Electric Springdale, AR
  • Posted: over a month ago
  • Other

Dynamic Customer Service Representative

Work for an established yet innovative and growing company utilizing cutting-edge technologies and relationship skills to deliver superior service to our large and diverse customer base

  • Utilize excellent oral and written communication skills interacting with customers and co-workers
  • Process multiple-source social-media and system-based inputs for call-back, scheduling, and call-outs
  • Efficiently engage high-volume of customers telephonically using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect
  • Log detailed and accurate information derived from customer interactions
  • Facilitate warranty, parts and other back-end customer-support services

Career-Building Opportunity

While a successful candidate must demonstrate core CSR competencies, we are adapters of advantageous technology solutions and our staff has the opportunity of working with and learning valuable, state-of-the-art service-industry functions

  • Acquire the ability to navigate the ins and outs of various text, pic, and phone enhancement software/platforms
  • Organize your work with Smart Lists to focus daily data-base access
  • Learn visual dispatch scheduling integrated with our Total Office Management system
  • Apply enterprise-wide use of system-based contact logs and more

Awesome Work Environment

We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it

  • Enjoy a brand new, centrally-located, award-winning facility in NWA
  • Work with seasoned yet forward-looking and creative professionals
  • Healthcare, paid time off, retirement savings and other benefits available

You

. . . want to build something with us. You’re highly motivated and can work easily and effectively in teams as well as independently. You are proficient in MS Word, intermediate MS Outlook and Excel and have the ability to master other software programs. You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others.

We hope to welcome You aboard. Paschal will provide you with a full job description upon acceptance for an interview.

Paschal Air, Plumbing & Electric

Address

Springdale, AR
72762 USA

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