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Dispatcher

Party Rental Ltd. Newark, NJ
  • Expired: 8 days ago. Applications are no longer accepted.

JOB SUMMARY: Support PRL’s general business operations by Routing, Sequencing, and managing driver
resources and delivering outstanding Customer Service while controlling Operational Expenses. Interface with
multiple contacts as necessary, including Senior Management, Customer Service, Delivery Team Supervisors
and Field Service Supervisors. Since Party Rental Ltd. operates 24/7, supervision of this position is minimal,
particularly during afternoon, overnight, weekend and holiday shifts. Therefore, the Dispatcher must
demonstrate strong decision making and organizational skills while exercising independent judgment and
discretion to fulfill the primary responsibilities of the position. Dispatch 50-130 drivers per day.


I. JOB RESPONSIBILITIES:
 Coordinates key tasks and functions with customer service, transportation and operations departments
to procure product (original delivery or rerun) and assign/reassign rerun drivers based on delivery time
priorities
 Exercises discretion to transfer the Delivery or Pick Up of Party Rental products from one route to
another in order to achieve time windows
 Dispatches 5-130 drivers and up to 240 Driver Helpers per day while also working independently on
nights, weekends and holidays
 Tracks and supervises drivers while in route utilizing MobileCast and Roadnet
 Communicates directly with Operations, Customer Service, Transportation staff to coordinate the
selection of products needed for customer or PRL initiated reruns on a daily basis
 Assists drivers with route schedules, delivery problems and logistics in the States of New Jersey,
Connecticut, New York and Pennsylvania
 Ensures that all calls for vehicle repair and maintenance are handled in a timely fashion
 Since PRL works 24/7 the Dispatcher must demonstrate strong decision making and organizational
skills
 Demonstrates good oral and written communications skills via telephone/radio with Co-workers,
Customers, Client Venue Management, Event Planners, PRL Sales Staff and other company associates
in all departments
 Monitors the mobile cast system and checks with drivers to find out if they are having difficulties
making deliveries or pickups, then reassigns and redirects routing as necessary to achieve delivery,
customer service and efficiency targets [move this up
 Develops optimum routes that minimize driver/helper costs, route efficiency, fuel cost and meets
pickup or delivery windows
 Adjust delivery and pick up sequences on routes to achieve site location time constraints.
 Problem solves delivery/pick up issues including product shortages
 Monitoring drivers in relation to their remaining hours of service and vehicles as to their availability to
make deliveries and pickups on time
 Determine location of drivers and reroute them based on knowledge of pickup and delivery schedules ,
time of day, traffic, customer requirements and weather conditions

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 Accountable for allocation and recovery of company assets from drivers including Keys, EZ Pass and
Nextels
 Adjust route departure times based on daily loading activity and traffic/weather conditions
 Determine multi truck departure and loads to be shuttled throughout the day
 Maintain and evaluate daily logs for errors or violations of DOT or internal company requirements
 Maintain accurate data in Roadnet database
 Reconcile Projected versus Actual route data
 Prepare Delivery Invoices and documents
 Accurate Data entry of delivery resources and equipment into MobileCast
 Report preparation including KPI, Daily Accountability Reports and Forecasts
 Must complete delivery training courses consisting of Route Rides, Dance Floor installation, Platform
installation, Kitchen Equipment setup and Propane certification
 Adhere to D.O.T. regulations
II. BASIC QUALIFICATIONS:
A. Education
 High School Diploma or Equivalent
B. Experience
 Previous experience working in Dispatch or transportation industry
C. Other Requirements
 Knowledge of the Tri-State Area or relevant geographical areas
 Excellent communication, interpersonal skills.
 Proficient in Routing and Dispatching using Roadnet or similar TMS.
 Excellent Computer Skills-Microsoft applications Excel, Access
 Ability to make solid decisions in a timely manner
 Strong supervisory and leadership skills
 Exceptional written/verbal problem-solving skills
 Ability to work in a fast-paced, dynamic environment.
 Ability to work independently as well as part of a team
 Must have the ability to meet Deadlines.
 Must have the ability to interface with Managers and Customer Service
 Must have excellent organization skills.
 Must deliver outstanding Customer Service while controlling Operational Expenses
 Bilingual in English and Spanish


III. PREFERRED QUALIFICATIONS:
A. Education or Experience
 High School Diploma or Equivalent
 Bilingual Spanish and English a plus


B. Interpersonal Skills
 Ability to effectively present information and respond to questions
 Excellent communication skills
 Ability to plan, set priorities, and multi-task
 Ability to effectively plan and organize
 Ability to effectively prioritize
C. Technical Skills
 Computer skills
 Roadnet and/or MobileCast experience preferred

D. Other Skills
 Positive Attitude
 Self-directed and energetic
 Dependable regarding attendance
 Team Player
 Excellent organizational, written, and verbal communication skills
 Ability to perform multiple tasks in a very fast-paced environment
IV. ESSENTIAL FUNCTIONS:
 The ability to predictably and regularly attend work and to be punctual
 The ability to read and understand documents
 The ability to deal politely and professionally with customers and/or coworkers
 The ability to perform several tasks at once
 The ability to follow direction or instruction
 The ability to use a computer to communicate, create, and access information


V. DISCLAIMER
This job description had been designed to indicate the general nature and level of work performed by
employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

Party Rental Ltd.

Why Work Here?

Great benefits, competitive salary

Party Rental Ltd. has served the events industry since 1972. We provide a large array of event rentals to caterers, event planners, restaurants, large venues, corporations, universities, and private homes. As a family-owned company, we’re dedicated to providing the best service to our clients. Become part of the largest event rental company in the northeast. We value excellence, respect, innovation, teamwork and safety. As one team, our mission is to deliver the best service and quality rental products the first time, on time, every time.

Address

Newark, NJ
USA

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