National Account Manager

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, thirteen years in a row and the Crain's Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020 and 2021.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

The National Account Manager objective is to establish Parts Town as a trusted partner to manufacturers across the industry. You will be tasked with managing, optimizing, and scaling both new and current manufacturer partnerships. This position will collaborate with various teams across the business, such as marketing and analytics, to execute strategic partnership project initiatives. The National Account Manager (internally known as PARTnership Builder) should be a self-starting individual with the ability to build and maintain strong relationships and is able to effectively communicate partnership details back to the business to ensure a great customer experience is delivered.

A Typical Day

• Manage and maintain current manufacture accounts to deepen our current relationship
• Initiate and coordinate projects for existing programs to enhance our position as a trusted partner
• Develop and foster personal relationships with existing customers nationwide
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacture relationships, etc)
• Proactively communicate with existing customers for market trends and partnership updates
• Launch and operationalize new manufacturer programs
• Manage compliance with our partnership agreements
• Partner with Customer Experience team members to develop and grow customer relationships

To Land This Opportunity

• You have 3+ years under your belt in customer service, managing stakeholders and projects, communicating across multiple levels of the organization and reporting results
• Bonus points if you have experience with all MS Office tools, SAP, and Salesforce
• You are a resourceful self-starter, who is comfortable driving results and deadlines autonomously
• You can walk into a room of strangers and have a dozen friends before the party's over. It's not unusual to find you chatting up team members at all levels of the organization

• You lead with curiosity. You have a passion for solving problems, continuous improvement, and making order out of chaos
• Your previous coworkers could use the following words to describe you: committed, collaborative, approachable, articulate, and flexible

About Your Future Team

Our team is all about building genuine relationships and working collaboratively within Parts Town and across the industry. We're a work family who split our time between joking around with each other and sticking our necks out for each other. We're fun-loving people with ambitious goals.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.