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Customer Care Representative

Parts Dr Sioux Falls, SD
  • Expired: 4 days ago. Applications are no longer accepted.

Parts Dr. is hiring a full time Customer Care Representative in Sioux Falls, SD. The Customer Care Representative takes customer calls, responds to emails, and responds to live chats.

Responsibilities and Duties:

  • Essential Duties
    • Answer sales and customer service calls
    • Respond to live chats and emails
    • Help customers find the parts they're looking for
    • Answer customers' questions and explain company policies
    • Place orders for customers
    • Identify and resolve issues with orders
    • Process order returns
    • Track status of orders
  • Nonessential Duties
    • Work in the camera room
    • Work on miscellaneous data entry projects
    • Receive and ship parts

Qualifications and Skills:

  • Knowledge and Experience
    • Strong computer and typing skills
    • Excellent communication skills verbal, written and listening
    • Appliance Parts knowledge (helpful but not required)
    • Strong Internet Search knowledge
    • Experience with Mac OS (helpful but not required)
  • Personal Attributes
    • Exceptional verbal and written communication skills
    • Exceptional interpersonal skills
    • Accuracy and attention to detail
    • Strong problem-solving skills
    • Ability to handle multiple tasks
    • Ability to handle stressful customer interactions
    • Ability to lift 30lbs

Employee Benefits and Additional Information:

  • Competitive pay
  • Macbook Pro and iPhone
  • Office near the Empire Mall
  • Cubicle with two monitors
  • (HRA) Health Reimbursement Arrangement
  • Our current shift hours are Monday-Friday 9am-6pm but the hours and days are subject to change

Please include a cover letter with your resume and let us know that you read our full job listing and why you think you are the right person for the job!

Parts Dr helps do-it-yourself consumers by providing appliance parts and accessories at low prices. Our extensive inventory of over 1 million parts with detailed descriptions and pictures makes it easy to find the right part your are looking for the first time. To offer free help with questions relating to fixing appliances, we have set up a free appliance repair forum where customers can browse previous questions and answers and post new questions. Our website is safe and secure, so you don't have to worry about ordering online. Parts Dr headquarters is located in the heart of the praire in Sioux Falls, SD. We also have over 20 warehouses located around the United States to make sure we have the part you are looking for in stock and to cut down on the shipping time by having a warehouse close to where you live. Parts Dr is a family owned business with over 40 years of combined appliance repair experience. Our goal is to provide our customers with the parts they are looking for at the lowest prices and with the best customer service.


Sioux Falls, SD