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Customer Service/Tech Support

Partners Personnel Buford, GA

  • Posted: over a month ago
  • $16 Hourly
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical
Job Description

Indefinite full time contract position with potential to go perm. Tool Manufacture/Distributor

I. Job Summary

The Customer Service Representative is responsible for handling inquiries via phone and e-mail, processing orders accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills as well as exercising some independent judgment. The representative will work with all departments of the Company to ensure the customer is satisfied to the best of Makita’s ability. This requires a combination of empathy and firmness, a thorough understanding of the business, and a style of communicating that reflects objectivity and professionalism.

3 - Customer Service with Billing and Credit experience and Bilingual a plus.

2- Technical Support Representatives 50-90 Calls per day.

1- Bilingual Technical Support Representative - 50-90 Calls per day

I. Skills Required

□ A positive attitude, a friendly personality and a passion for working with people.

□ Contributes to building a positive team spirit. Balances team and individual responsibilities.

□ Must be diplomatic, patient, and a good listener.

□ Must have a keen eye for detail, a commitment to accuracy and possess exceptional organizational skills.

□ Must be able to multi-task and have analytical and strong problem solving skills, coupled with the ability to think on your feet.

□ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, supervisors, sales reps, and customer service reps.

□ Identifies and resolved problems in a timely manner.

□ The ability to work in high-pressure situations in a deadline-driven environment.

□ Professional office and email etiquette.

□ Strong computer skills, including the ability to master new systems and to enter data quickly and accurately.

□ Bilingual (English & Spanish) is a plus.

 

I. Education and/or Experience Desired

The requirements listed below are representative of the knowledge, skill, and/or ability required.

□ High School Diploma or GED is required.

□ A College degree or 2 years related experience and/or training; or equivalent combination of education and experience is preferred.

□ Customer Service and/or Call Center experience is a must.

□ Intermediate knowledge of Microsoft Office applications is a must (Excel, Outlook, Word, etc.).

□ Experience working in a high volume, fast-paced department preferred.

□ Experience with CRM systems, B2B, E-Commerce preferred.

□ Experience with EDI order processing and document exchange preferred.

□ Experience with returns, credits, deductions and chargebacks preferred.

□ Experience with Vendor Central and HD link is a plus.

□ Work experience in the power tool industry is a plus.

□ Prior experience in Tool Repair or Rental Repair is a plus.

□ Experience with JDA and/or other customer planning systems a plus.

 

I. Education and/or Experience Desired

The requirements listed below are representative of the knowledge, skill, and/or ability required.

□ High School Diploma or GED is required.

□ A College degree or 2 years related experience and/or training; or equivalent combination of education and experience is preferred.

□ Customer Service and/or Call Center experience is a must.

□ Intermediate knowledge of Microsoft Office applications is a must (Excel, Outlook, Word, etc.).

□ Experience working in a high volume, fast-paced department preferred.

□ Experience with CRM systems, B2B, E-Commerce preferred.

□ Experience with EDI order processing and document exchange preferred.

□ Experience with returns, credits, deductions and chargebacks preferred.

□ Experience with Vendor Central and HD link is a plus.

□ Work experience in the power tool industry is a plus.

□ Prior experience in Tool Repair or Rental Repair is a plus.

□ Experience with JDA and/or other customer planning systems a plus.

Call June Drone - 770-407-7033

 

 

 

Company Description
Partners Personnel

Partners Personnel

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Great Company with a great team and good benefits.

Partners Personnel

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Buford, GA
30518 USA

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