Skip to Main Content
← Back to Jobs

Customer Service Representative

Partners Personnel Valencia, CA
  • Posted: 12 days ago
  • $14 Hourly
  • Temporary

Job Summary:

As a customer service representative in the call center you will interact with customers on a regular basis in order to provide exceptional customer service and improve the customer experience.

Essential Functions:

  • Answer incoming phone calls, chats, faxes and emails from customers and provide desired information in order to resolve any inquiries or issues the customer may have.
  • Clarify any issues for the customers by researching the issue and providing information, researching alternatives and implementing solutions.
  • Place manual orders.
  • Problem solve and provide resolutions that will ensure customer retention and high customer service ratings/reviews.
  • Maintain accurate customer information and record all correspondences in the order management system.
  • Place outbound calls, emails and faxes to customers to follow up with order information and/or resolve disputes.
  • Maintain call center availability of 85%+ daily.
  • When doing emails, answer an average of 20-30 emails per hour.
  • Resolve issues with Amazon orders through Amazon’s message center.
  • Serve as a back up to other aspects of the customer service departments such as purchase orders, quotes, drop ships and processing.
  • Light cleaning such as consistently maintaining a clean workspace and contributing to the overall cleanliness of the public office spaces (kitchen, bathroom, breakroom, etc.).
  • Light clerical duties such as filing.
  • Other tasks otherwise not specified.

Skills:

  • Attention to detail.
  • Exceptional verbal and written communication skills.
  • Ability to multitask.

Schedule:

Short term assignment November - December (Could turn into a temp to hire position)

Monday - Friday 6:15 am - 3:00 pm

Payrate: $14.25 (Can slightly increase depending on experience)

Partners Personnel

Why Work Here?

Great opportunity with fast growing company!

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.